Member Services Pro — On‑Site with Growth & Benefits

Advancial Federal Credit Union; Louisiana; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Healthcare

Life insurance

401(k)

11 company holidays

3 weeks vacation

Vacation homes (Destin, FL; Breckenrig

Vacation homes (Destin, FL and Brecken

Job summary

Advancial Federal Credit Union is seeking a customer-focused associate at our Lafayette, LA branch. You will handle in-person and phone transactions, assist members with their financial needs, and promote products to support members’ financial well‑being.

The position is on-site with shift requirements including two Saturday shifts monthly. We offer healthcare, life insurance, a 401(k) plan, 11 holidays, three weeks of vacation, vacation homes in Destin, FL and Breckenridge, CO, tuition

Qualifications

• High School diploma or equivalent; with three months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Provide outstanding member service and maintain high satisfaction scores.
• Perform accurate and efficient financial transactions in person and by phone.
• Identify and recommend products or services to improve members’ financial well-being.
• Meet or exceed sales and performance goals.
• Resolve member issues promptly and professionally.
• Ensure compliance with all Credit Union policies, procedures, and regulations.
• Support daily branch operations, including opening and closing activities as needed.
• Foster a positive, inclusive, and collaborative team environment.

Education

High School diploma or equivalent

3 months related experience and/or training

Job description

Advancial Federal Credit Union is seeking a customer-focused associate at our Lafayette, LA branch. You will handle in-person and phone transactions, assist members with their financial needs, and promote products to support members’ financial well‑being.

The position is on-site with shift requirements including two Saturday shifts monthly. We offer healthcare, life insurance, a 401(k) plan, 11 holidays, three weeks of vacation, vacation homes in Destin, FL and Breckenridge, CO, tuition