Member Services Pro: Banking & Relationship Builder

Navy Federal Credit Union; Reads Chapel (NC); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Employee referral program

Job summary

Navy Federal Credit Union in Beaufort, SC is seeking a part-time Member Services associate to guide members on available banking products and services and to assist with deposits, loans, and other financial transactions.

You will build relationships, resolve routine inquiries, and support team knowledge sharing while ensuring accurate handling of cash and compliance with applicable regulations.

Qualifications

• Experience in building effective relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Experience maintaining composure in a high-production and changing environment.
• Experience navigating multiple systems efficiently and adapt to evolving technologies.
• Effective skill exercising sound judgment and make informed decisions.
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment.
• Effective verbal and written communication skills to engage with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Job description

Navy Federal Credit Union in Beaufort, SC is seeking a part-time Member Services associate to guide members on available banking products and services and to assist with deposits, loans, and other financial transactions.

You will build relationships, resolve routine inquiries, and support team knowledge sharing while ensuring accurate handling of cash and compliance with applicable regulations.