Member Services Phone Specialist (On Site)

Uniwyo Federal Credit Union; Laramie (WY); On-site; USD 26,000 - 37,000; Full time

Job summary

UniWyo Federal Credit Union seeks a Contact Center Officer to handle member inquiries via phone, chat, email, and text. The role emphasizes accurate information delivery, cross-selling UniWyo products, and maintaining high service standards in a busy contact center environment.

Based in Laramie, WY, the officer will manage accounts, process basic transactions, and ensure compliance with policies. The position requires a high school diploma or GED and 1 year of related experience, with starting

Qualifications

• High school diploma or GED; 1 year of relevant banking/consumer services experience.
• Proficient in word processing and spreadsheet software.
• Excellent written and verbal communication.

Responsibilities

• Receives, responds to, and assists with incoming calls, chats, emails, and texts.
• Promotes and sells UniWyo products and services.
• Responds to member requests and resolves inquiries in a timely, accurate manner.
• Opens/closes accounts, troubleshoots cards, and processes basic transactions.
• Maintains data and supports other departments as needed.

Skills

Customer service

Communication

Multitasking

Problem solving

Typing

Education

High school diploma or GED

Tools

CRM software

Job description

UniWyo Federal Credit Union seeks a Contact Center Officer to handle member inquiries via phone, chat, email, and text. The role emphasizes accurate information delivery, cross-selling UniWyo products, and maintaining high service standards in a busy contact center environment.

Based in Laramie, WY, the officer will manage accounts, process basic transactions, and ensure compliance with policies. The position requires a high school diploma or GED and 1 year of related experience, with starting