Member Services: Personal Shopper & Fulfillment Pro

Sam's Club; Raleigh (NC); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase

Life insurance

PTO

Parental leave

Jury duty

Voting

Job summary

Sam's Club in Raleigh, NC is seeking a Member Services Associate to assist members, promote membership benefits, and process memberships and related accounts. You will contribute to meeting membership goals while delivering friendly, efficient service.

You will handle order fulfillment, safety compliance, and collaborate with team members to ensure accurate invoices and timely service. This role emphasizes integrity, teamwork, and a commitment to Walmart's standards.

Qualifications

• Customer service experience with members and purchases.
• Familiarity with Walmart/Sam's Club membership benefits and products.
• Ability to handle cash transactions and basic balancing.
• Knowledge of safety procedures and material handling.

Responsibilities

• Assist members by providing information on membership benefits and services.
• Process membership upgrades and credit accounts.
• Fulfill orders and pull items, ensure accuracy of invoices.
• Maintain safety standards and follow forklift and hazardous materials procedures.
• Deliver excellent member service and resolve issues.

Skills

Customer service

Membership knowledge

Cash handling

Safety compliance

Teamwork

Tools

POS systems

Job description

Sam's Club in Raleigh, NC is seeking a Member Services Associate to assist members, promote membership benefits, and process memberships and related accounts. You will contribute to meeting membership goals while delivering friendly, efficient service.

You will handle order fulfillment, safety compliance, and collaborate with team members to ensure accurate invoices and timely service. This role emphasizes integrity, teamwork, and a commitment to Walmart's standards.