Member Services & Patient Concierge

NALHE; Downey (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

NALHE is looking for a dedicated Customer Service Representative in Downey, California. This role involves being the first point of contact for Kaiser Permanente members, assisting them through the registration process, and ensuring excellent service delivery.

The ideal candidate will have strong communication skills and experience with cash handling. Responsibilities include providing guidance, verifying patient information, and supporting patient needs effectively. If you are committed to improving member relationships, we want to hear from you!

Qualifications

• Ability to greet and assist members/patients effectively.
• Understanding of proper cash handling procedures.
• Strong communication skills for interacting with members and staff.

Responsibilities

• Provide reception services and assist members through registration.
• Coordinate services addressing member needs.
• Handle cash transactions and maintain accuracy.

Skills

Customer Service

Cash Handling

Flexibility

Communication

Job description

NALHE is looking for a dedicated Customer Service Representative in Downey, California. This role involves being the first point of contact for Kaiser Permanente members, assisting them through the registration process, and ensuring excellent service delivery.

The ideal candidate will have strong communication skills and experience with cash handling. Responsibilities include providing guidance, verifying patient information, and supporting patient needs effectively. If you are committed to improving member relationships, we want to hear from you!