Member Services Operations Lead

HealthPartners; BLOOMINGTON (MN); On-site; USD 65,000 - 85,000; Full time

Job summary

HealthPartners is seeking a Member Services Supervisor for the Riverview Member Services call center in Minnesota. You will manage a 15-20 member team, ensuring high quality service and efficient handling of member and provider inquiries regarding benefits, eligibility, network, and claims status.

Responsibilities include staff supervision, training, process improvement, and representing the company in sensitive customer communications.

Qualifications

• At least four years experience in the health insurance industry.
• Advanced verbal skills.
• Concise and accurate written communications skills.
• Advanced human relation and leadership skills.
• Advanced analytical skills.
• Advanced problem-solving skills.
• Demonstrated skill in planning, organizing and time management.
• Ability to make logical decisions independently and meet deadlines.
• A detailed understanding of the health care industry, including internal operations of an insurer and provider network arrangements.
• Computer/PC knowledge.

Responsibilities

• Supervise staff of 15-20 in the Riverview Member Services call center.
• Ensure staff meet department standards and performance guarantees.
• Manage incoming and outgoing inquiries with timely resolutions and accuracy.
• Represent HealthPartners in escalated or sensitive customer communications.
• Coordinate with other departments to ensure timely, accurate responses.
• Provide training and feedback to staff and monitor performance.
• Support business continuity planning and department initiatives.

Skills

Leadership

Verbal communication

Written communication

Analytical skills

Problem solving

Planning and organizing

Time management

Decision making

Interdepartmental liaison

Computer literacy

Education

Bachelors degree in Human Resources or Business

Job description

HealthPartners is seeking a Member Services Supervisor for the Riverview Member Services call center in Minnesota. You will manage a 15-20 member team, ensuring high quality service and efficient handling of member and provider inquiries regarding benefits, eligibility, network, and claims status.

Responsibilities include staff supervision, training, process improvement, and representing the company in sensitive customer communications.