Member Services & Operations Coordinator

Freedom Boat Club of Ocean & Monmouth County/M&M Marine; Berkeley Township (NJ); Vor Ort; USD 52.000 - 59.000; Vollzeit

Zusammenfassung

Freedom Boat Club of Ocean & Monmouth County/M&M Marine seeks an Office Manager to be the main contact for members and outside partners. You will handle phone/email support, data entry across several platforms, and coordinate with franchisees, vendors, banking and government partners.

Ideal candidates are organized, detail oriented and able to switch between systems. Experience in customer service or administrative roles, with a marine or hospitality background, is a plus.

Qualifikationen

• 2+ years in customer service, administrative or office coordination roles; hospitality, membership or marine industry experience is a plus
• Strong data entry skills with a high degree of accuracy
• Proficient in Microsoft Office, especially Excel; comfortable learning new software quickly
• Excellent phone manner and clear, professional writing
• Proven ability to manage multiple systems, priorities and relationships at once
• Well organized and detail oriented, with good follow-through and time management
• Handles confidential member and financial information with discretion
• Solves problems calmly and positively under pressure
• Follows policies and procedures
• Works well independently and as part of a team

Aufgaben

• Answer inbound calls and manage the shared email inbox, giving members timely, professional responses about reservations, billing, membership and general questions.
• Resolve member issues the first time whenever possible and escalate complex matters to the right team member.
• Coordinate and handle member financial needs alongside our third‑party billing company.
• Keep detailed member communication logs and follow through until each issue is closed.
• Keep digital files organized and maintain spreadsheet authenticity.
• Record transactions, receipts, invoices, and payments in multiple systems.
• Build fleet inventory across multiple systems regularly.
• Work closely with shop staff and task coordination.
• Parts and supplies orders.
• Check records across systems regularly and fix mismatches.
• Act as a point of contact for outside partners, including the franchisor, other club locations, marinas, vendors, banks, NJMVC, insurance providers, etc.
• Keep a clear record of partner contacts, open items and deadlines, and follow up schedules.
• Represent the company professionally in all outside communication.
• Support team members during peak periods and take on other duties as assigned.
• Find ways to streamline processes, reduce duplicate entry, and improve accuracy.

Kenntnisse

Customer service

Data entry

Microsoft Office

Excel

Phone etiquette

Organization

Time management

Discretion

Problem solving

Teamwork

Independence

Policies & procedures

Tools

Microsoft Office

Excel

Jobbeschreibung

Freedom Boat Club of Ocean & Monmouth County/M&M Marine seeks an Office Manager to be the main contact for members and outside partners. You will handle phone/email support, data entry across several platforms, and coordinate with franchisees, vendors, banking and government partners.

Ideal candidates are organized, detail oriented and able to switch between systems. Experience in customer service or administrative roles, with a marine or hospitality background, is a plus.