Office Manager

Freedom Boat Club of Ocean & Monmouth County/M&M Marine; Berkeley Township (NJ); Presencial; USD 52.000 - 59.000; Jornada completa

Descripción de la vacante

Freedom Boat Club of Ocean & Monmouth County/M&M Marine seeks an Office Manager to be the main contact for members and outside partners. You will handle phone/email support, data entry across several platforms, and coordinate with franchisees, vendors, banking and government partners.

Ideal candidates are organized, detail oriented and able to switch between systems. Experience in customer service or administrative roles, with a marine or hospitality background, is a plus.

Formación

• 2+ years in customer service, administrative or office coordination roles; hospitality, membership or marine industry experience is a plus
• Strong data entry skills with a high degree of accuracy
• Proficient in Microsoft Office, especially Excel; comfortable learning new software quickly
• Excellent phone manner and clear, professional writing
• Proven ability to manage multiple systems, priorities and relationships at once
• Well organized and detail oriented, with good follow-through and time management
• Handles confidential member and financial information with discretion
• Solves problems calmly and positively under pressure
• Follows policies and procedures
• Works well independently and as part of a team

Responsabilidades

• Answer inbound calls and manage the shared email inbox, giving members timely, professional responses about reservations, billing, membership and general questions.
• Resolve member issues the first time whenever possible and escalate complex matters to the right team member.
• Coordinate and handle member financial needs alongside our third‑party billing company.
• Keep detailed member communication logs and follow through until each issue is closed.
• Keep digital files organized and maintain spreadsheet authenticity.
• Record transactions, receipts, invoices, and payments in multiple systems.
• Build fleet inventory across multiple systems regularly.
• Work closely with shop staff and task coordination.
• Parts and supplies orders.
• Check records across systems regularly and fix mismatches.
• Act as a point of contact for outside partners, including the franchisor, other club locations, marinas, vendors, banks, NJMVC, insurance providers, etc.
• Keep a clear record of partner contacts, open items and deadlines, and follow up schedules.
• Represent the company professionally in all outside communication.
• Support team members during peak periods and take on other duties as assigned.
• Find ways to streamline processes, reduce duplicate entry, and improve accuracy.

Conocimientos

Customer service

Data entry

Microsoft Office

Excel

Phone etiquette

Organization

Time management

Discretion

Problem solving

Teamwork

Independence

Policies & procedures

Herramientas

Microsoft Office

Excel

Descripción del empleo

The Office Manager is the main point of contact for members and outside partners. The role covers phone and email support, data entry across several platforms, and coordination with franchise, vendors, banking and government partners for our entities (FBC Ocean & Monmouth County, M&M Jersey Marine & M&M Liquid Assets). The right person is organized, friendly, and detail-oriented, and can switch easily between systems and conversations.

Key Responsibilities

Member Services

• Answer inbound calls and manage the shared email inbox, giving members timely, professional responses about reservations, billing, membership and general questions.
• Resolve member issues the first time whenever possible and escalat(e) complex matters to the right team member.
• Coordinate and handle member financial needs alongside our third‑party billing company.
• Keep detailed member communication logs and follow through until each issue is closed.
• Keep digital files organized and maintain spreadsheet authenticity.

Operations

• Record transactions, receipts, invoices, and payments in multiple systems.
• Build fleet inventory across multiple systems regularly.
• Work closely with shop staff and task coordination.
• Parts and supplies orders.
• Check records across systems regularly and fix mismatches.

Working with Outside Agencies

• Act as a point of contact for outside partners, including the franchisor, other club locations, marinas, vendors, banks, NJMVC, insurance providers, etc.
• Keep a clear record of partner contacts, open items and deadlines, and follow up schedules.
• Represent the company professionally in all outside communication.

Other

• Support team members during peak periods and take on other duties as assigned.
• Find ways to streamline processes, reduce duplicate entry, and improve accuracy.

Skills & Qualifications

• 2+ years in customer service, administrative or office coordination roles; hospitality, membership or marine industry experience is a plus
• Strong data entry skills with a high degree of accuracy
• Proficient in Microsoft Office, especially Excel; comfortable learning new software quickly
• Excellent phone manner and clear, professional writing
• Proven ability to manage multiple systems, priorities and relationships at once
• Well organized and detail oriented, with good follow-through and time management
• Handles confidential member and financial information with discretion
• Solves problems calmly and positively under pressure
• Follows policies and procedures
• Works well independently and as part of a team

Preferred

• Experience supporting multiple business entities
• Knowledge of marina or boating operations

Compensation: $52,000.00 - $59,000.00 per year

Freedom Boat Club of Ocean and Monmouth Counties, New Jersey

We are a Freedom Boat Club franchise owned and operated by M&M Jersey Marine LLC. We operate nine New Jersey (north Jersey shore) club locations with our operations center located in Bayville, NJ.

Freedom Boat Club is the world's oldest and largest membership boat club with over 30 years of experience offering members access to over 400 locations in the U.S., Canada and Europe. We take care of the maintenance, cleaning, repair, insurance and storage. The fleet includes bowriders, pontoons, and center console fishing boats.

https://www.freedomboatclub.com/

We work in this field because it’s fun!

Solitude. Fishing. Adventure. Sandbars. Sightseeing. Watersports. Family Time.

This is why we do it. We do it for the fun. We do it for the firsts. We do it because we love to see the smiles, the pictures, the fish, and the accomplishment. We truly get joy from witnessing the joy we bring to others. Some would say we work so you can play. While we don’t disagree, we don’t always feel like what we do is work. We’re pretty committed to the concept of successful and casual. Suits and ties have no place here, we traded those in long ago for boat shoes and sunscreen.