Member Services & Membership Sales Concierge

River Valley Regional YMCA; Northern (KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

River Valley Regional YMCA is seeking a Member Service role to deliver excellent service to members, guests and program participants, while promoting memberships and programs and maintaining lobby cleanliness.

The position emphasizes member retention, direct sales, and building connections within the YMCA community, with emphasis on teamwork and adherence to YMCA policies and procedures.

Qualifications

• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience.
• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Basic knowledge of computers.

Responsibilities

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Other tasks as assigned.

Skills

Customer service

Sales

Interpersonal skills

Problem solving

Communication

Collaboration

Basic computer knowledge

Job description

River Valley Regional YMCA is seeking a Member Service role to deliver excellent service to members, guests and program participants, while promoting memberships and programs and maintaining lobby cleanliness.

The position emphasizes member retention, direct sales, and building connections within the YMCA community, with emphasis on teamwork and adherence to YMCA policies and procedures.