Member Services & Loan Specialist

Carolinas Telco Federal Credit Union; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Carolinas Telco Federal Credit Union in Charlotte, NC seeks a Member Service Representative to deliver consultative service, process teller transactions, and promote credit union products.

You will interview loan applications, verify information, and help members with loans and accounts while upholding policies and core values.

This non-exempt role emphasizes risk awareness, cross-selling, and accurate recordkeeping in a fast-paced branch environment.

Qualifications

• One to two years of lending experience.
• Must have NMLS # or ability to be licensed through the NMLS Registry.
• Knowledge of credit union loan services, policies, and procedures.
• Thorough understanding of related legal and regulatory standards, and required loan documentation.
• Knowledge of consumer and residential lending practices.

Responsibilities

• Interviews, takes applications, gathers information, and processes preliminary loan documentation.
• Verifies employment and income according to loan processing policies; determines collateral value.
• Processes loan applications through the Loans System and coordinates with members.
• Ensures loans are properly documented, approved, and disbursed; handles adverse actions when needed.
• Cross-sells credit union products and services to members; informs on loan protection products.
• Performs teller duties and adheres to CTFCU policies and procedures.

Skills

Lending experience

NMLS licensing

Credit union loan products

Regulatory compliance

Consumer & residential lending

Job description

Carolinas Telco Federal Credit Union in Charlotte, NC seeks a Member Service Representative to deliver consultative service, process teller transactions, and promote credit union products.

You will interview loan applications, verify information, and help members with loans and accounts while upholding policies and core values.

This non-exempt role emphasizes risk awareness, cross-selling, and accurate recordkeeping in a fast-paced branch environment.