Member Services & Loan Officer: Help Members Thrive

Maine Savings; Hampden (ME); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Paid holidays

Paid time off

Employee discounts

Education assistance

Student debt relief

Longevity bonuses

Job summary

Maine Savings is seeking a Member Service Representative/Loan Officer at our Hampden location to provide friendly service, explain products, and assist members with lending and account needs. You will interview applicants, process loan applications, and ensure regulatory compliance, while supporting tellers and promoting digital banking.

You will also promote cross-sell opportunities, help maintain accurate records, and contribute to a positive member experience in a community-focused credit

Qualifications

• 3-5 years of similar or related experience preferred.
• Strong written and verbal communication.
• Ability to work at Hampden location and potentially other branches.
• Knowledge of loan products and cross-sell opportunities.

Responsibilities

• Provide friendly, prompt, professional service to members and coworkers and explain products and cross-sell opportunities.
• Interview members for loan applications and deliver loan decisions promptly.
• Ensure loan collateral is properly insured and comply with relevant policies and cybersecurity trainings.
• Assist the Teller line and support Digital Banking as needed.

Skills

Retail banking knowledge

Loan processing

Account opening/closing

Customer service

Job description

Maine Savings is seeking a Member Service Representative/Loan Officer at our Hampden location to provide friendly service, explain products, and assist members with lending and account needs. You will interview applicants, process loan applications, and ensure regulatory compliance, while supporting tellers and promoting digital banking.

You will also promote cross-sell opportunities, help maintain accurate records, and contribute to a positive member experience in a community-focused credit