Member Services & Lending Specialist

North Star Community Credit Union; Minot (ND); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Career development

Community involvement

Job summary

North Star Community Credit Union in Minot, North Dakota, seeks a Contact Center Officer to deliver outstanding member service across phone, email, chat, and digital channels. You will assist with accounts, transactions, and service requests while guiding members through consumer loan applications and ensuring accurate processing.

You will identify member needs, build trust, and recommend products to enhance financial well-being, contributing to the growth and success of the credit union.

Qualifications

• High school diploma or GED required.
• 3–5 years of experience in financial services, lending, banking, credit union, or customer service.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to maintain confidentiality and exercise sound judgment.

Responsibilities

• Provide outstanding member service by phone, email, chat, and digital channels.
• Assist members with account questions, transactions, and service requests.
• Guide members through consumer loan applications and process loans accurately.
• Identify member needs and recommend products and services to improve financial well-being.

Skills

Communication

Customer Service

Problem Solving

Relationship Building

Education

High school diploma or GED

Job description

North Star Community Credit Union in Minot, North Dakota, seeks a Contact Center Officer to deliver outstanding member service across phone, email, chat, and digital channels. You will assist with accounts, transactions, and service requests while guiding members through consumer loan applications and ensuring accurate processing.

You will identify member needs, build trust, and recommend products to enhance financial well-being, contributing to the growth and success of the credit union.