Member Services Lead Associate

Syufy Group; Boise (ID); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401K match

Free club membership

Employee discounts

Flexible scheduling

Competitive wages

Job summary

Villa Sport Boise is seeking a committed Member Services leader to oversee front desk and Fuel Center operations. You will ensure excellent service for members as they enter, depart, and seek information, while promoting a welcoming club environment in Boise, ID.

The role emphasizes a high level of customer service, team coordination, and adherence to club policies. Benefits include a 401(k) match, complimentary club access, and flexible scheduling, with compensation based on experience.

Qualifications

• Excellent communication and customer service skills.
• Ability to stand for extended periods of time.
• Basic computer skills.
• Thorough understanding of the Company's membership packages and incentives.
• Upbeat personality with the ability to connect with new people daily.
• Ability to properly fill out the necessary paperwork and agreements associated with our business.

Responsibilities

• Leads the Member Services team and manages operations of the Member Services department, including front desk and Fuel Center.
• Ensures members receive excellent service when entering and departing the club, requesting information, and utilizing the Fuel Center.

Skills

Excellent communication

Customer service

Stand for long periods

Basic computer skills

People contact

Job description

Job Details: Job Location: Villa Sport Fitness Park Center 6105 - Boise, ID, Position Type: Full Time, Salary Range: Undisclosed, Travel Percentage: None, Job Category: Sales, Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us. If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that’s going places? Your journey starts here!

Position Summary

This position leads the Member Services team and manages the operations of the Member Services department, including front desk and Fuel Center. The MSL ensures that all members receive excellent service when entering and departing the club, requesting information, and utilizing the Fuel Center.

Compensation and Benefits

• Hourly rate of pay, based on relevant experience to the role.
• 401K with dollar for dollar match up to 4%.
• Complimentary Club membership.
• Discounts on Club goods and services.
• Flexible scheduling.

Qualifications

• Excellent communication and customer service skills
• Ability to stand for extended periods of time
• Basic computer skills
• Thorough understanding of the Company's membership packages and incentives
• Upbeat personality with the ability to connect with new people daily
• Ability to properly fill out the necessary paperwork and agreements associated with our business

For more information about Villa Sport, please visit our website at www.villasport.com.

EQUAL EMPLOYMENT OPPORTUNITY

It is the Company’s policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company’s needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status any other characteristic protected by federal, state or local law.