Member Services Intern

Move United; United States; Hybrid; USD 8,000 - 10,000; Full time

Benefits offered by this job

CEU credits

Adaptive sports training

Job summary

Move United offers a Member Services Intern role to gain hands-on experience in nonprofit management, membership operations, and adaptive sports programming. You will assist with onboarding, communications, and program coordination while supporting Warfighters grant compliance and veteran-focused programming.

The internship runs September–December, 30–40 hours/week, remote with hybrid options from Rockville, MD HQ, and a $50 daily stipend plus CEU credits.

Qualifications

• Background in nonprofit management or related field preferred.
• Proficient with Microsoft 365 and CRM tools.
• Authorized to work in the U.S. and able to pass a background check.

Responsibilities

• Support Member Services by handling inquiries via email and phone.
• Assist onboarding for new individual and group members.
• Support member engagement strategies and webinars.
• Update member listings and maintain records in Salesforce.
• Assist Warfighters onboarding, grants tracking, and event coordination.

Skills

Strong communication

Organizational skills

Remote work

Team collaboration

Tools

Microsoft 365 (Word, Excel, PowerPoint)

CRM platforms

Job description

Position Overview

An internship with Move United provides the opportunity to gain knowledge and professional experience in nonprofit management, membership operations, and adaptive sports programming while helping Move United lead a movement so that no one is left on the sidelines, and everyone gets in the game.

The Member Services Intern will support the day-to-day operations of the Member Services department, gaining hands-on experience in member engagement, onboarding, communications, and program coordination. This role also supports the Warfighters program, giving the intern exposure to grant compliance, Veteran-focused programming, and event coordination for individuals across the country.

Job Duties/Responsibilities

Member Services

• Manage and respond to membership-related inquiries, providing support by email and phone to individuals and organizations
• Support theonboardingprocess fornew individual and group members
• Assistwith engagement strategies, includingresource building,Member Huddles (virtual communities),onlineforums, andwebinars
• Updatemember organization listingsontheMove Unitedwebsite
• Helpmaintainaccuratemember records across Salesforce, including data input and analysis

Veteran Programs (Warfighters)

• Support the onboarding of Warfighters by processing Warfighter applications
• Assistwith trackinggrantdeliverables andmaintainingrecords to support program delivery and compliance
• Develop and distribute the monthly Warfighters newsletter and calendar of events
• Manage and respond to Warfighters-related inquiries, providing support by email and phone
• Support planning for the Winter Warfighters Calendar
• Helpfacilitatethe PING golf program for Veterans
• Help support The Hartford Ski Spectacular Warfighter Learn to Ski/Snowboard Program

Internship Period

September – December, (dates to be confirmed by Member Services)

Other periods may be available upon request (please inquire).

Hours

30-40 hours/week during the following time block:Monday-Friday9:00 am –5:00 pm EST. Flexible hours to accommodate differing time zones are available.

This internship is remote.A hybrid work environment is available for individuals who can work from theRockville, MD HQoffice.

Compensation

• $50 stipend per day
• Adaptive sports training and education
• Continuing Education Unit (CEU) credits available upon request

Intern Qualities

• Self-motivated
• Takes initiative
• Flexible and adaptable to change
• Organized with strong multi-tasking abilities
• Comfortable communicating with members, and Veterans by phone and email
• Ability to work well in aremoteteam environment

Minimum Qualifications

• Background in the field, including formal education or equivalent experience (Preferred)
• Technologically proficient with experience using Microsoft 365 (Word, Excel, PowerPoint) and email/CRM platforms
• Effective communicator, comfortable using a range of communication tools
• Authorized to work in the U.S. and able to pass a background screening

Accepted Interns Will Be Required To

• Complete any trainingrequiredfor the internship
• Maintain weekly meetings with the supervisor
• Participate in a mid- and end-of-internship review
• Be responsible forcompleting the necessary paperwork, if seeking college credit