Member Services & Insurance Specialist

AAA Auto Club Enterprises; Vienna (WV); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

401(K) matching

Tuition assistance

Floating holidays

PTO for community programs

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises seeks a Member Specialist to support Field Sales and Branch Operations. You will assist insureds, sell memberships and insurance, and maintain high service levels. A valid Property and Casualty license for the states served is required.

You will handle inquiries, process changes and renewals, and help drive cross-sell opportunities while partnering with management and agents.

Qualifications

• High School GED required.
• 1-3 years sales or customer service preferred.
• Proficiency in data entry.
• Microsoft Word and Excel skills.
• Customer service skills.
• Notary Public - National Notary Association within 1 Year Required.
• Property and Casualty Insurance License, valid in selling state.

Responsibilities

• Provide professional customer service to members and insureds.
• Provide service to walk-in and telephone members seeking insurance services. Sell memberships and assist in the sale of insurance to prospective insureds. Assist members with changes to existing policies or memberships, renewals, and provide information regarding billing.
• Develop insurance leads for office sales agents and life specialists.
• Communicate positively and effectively with all staff. Maintain an open and positive relationship with management.
• Provide service support for both management, sales and life agents. Engage in cross selling opportunities.
• Resolve member and insured related problems using discretion and independent judgment.

Skills

Customer service

Sales experience

Data entry

Microsoft Word

Excel

Education

High School GED

Notary Public (NNA)

Property and Casualty Insurance License

Tools

Microsoft Word

Excel

Job description

AAA Auto Club Enterprises seeks a Member Specialist to support Field Sales and Branch Operations. You will assist insureds, sell memberships and insurance, and maintain high service levels. A valid Property and Casualty license for the states served is required.

You will handle inquiries, process changes and renewals, and help drive cross-sell opportunities while partnering with management and agents.