Member Services & Insurance Specialist

AAA Auto Club Enterprises

Little Rock (AR)

On-site

USD 42,000 - 64,000

Full time

14 days+

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Benefits offered by this job

Health coverage for medical, dental, -

401(K) saving plans with company match

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises in Little Rock, AR is seeking an Insurance Services Associate to support Field Sales and agents. You will assist members with memberships and insurance, process policy changes, and handle routine and complex transactions within underwriting guidelines.

The role requires a GED, 1-3 years of customer service, data entry skills, and state licensure in property and casualty. You will develop leads, cross-sell, and provide service support to management and sales teams.

Qualifications

High School GED Required.
1-3 years Customer service Preferred.
Moderate proficiency in data entry required.
Moderate Microsoft Word and Excel skills preferred.
Advanced customer service skills preferred.
Property and Casualty/Solicitors License required.
Property and Casualty Insurance License, valid in selling state - Issued by State within 1 Year Required.

Responsibilities

Provide professional customer service to members and insured’s. Provide service and information to members regarding memberships and insurance.
Provide service to walk-in and telephone members seeking insurance services. Sell memberships and assist in the sale of insurance to prospective insureds. Assist members with changes to existing policies or memberships, renewals, and provide information regarding billing. Accept payments on membership and insurance. Verify insurance coverage for lien holders and leasing companies. Provide binders as requested. Perform typing and other administrative duties, including, but not limited to; letters, forms, cards, rush escrows and evidence of insurance.
Develop insurance leads for office sales agents and life specialists.
Communicate positively and effectively with all staff. Maintain and open and positive relationship with management.
Provide service support for both management and sales and life agents. Engage in cross selling opportunities.
Resolve member and insured related problems using discretion and independent judgment. Refer issues which require more authority to appropriate level.
Service work tends to be routine and described within sales and underwriting guidelines.
Has skill set necessary to handle most complex transactions and basic complaints. Complex complaints may be referred to higher level Insurance Specialists or Sales Management for handling.