Member Services & Insurance Advisor

ACMO Automobile Club Of Missouri; Lincoln (NE); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match and Pension

Tuition assistance

Paid parental leave

Wellness programs

Job summary

Auto Club Enterprises is seeking a Membership Specialist to support growth, service goals, and profitability for Field Sales within a Branch. The role handles routine and advanced duties for members and insureds, assists in selling memberships and insurance products, and provides service information.

The position requires strong customer service, data entry, and licensing qualifications, with opportunities to develop leads and collaborate with sales and life agents across offices.

Qualifications

• High School GED Required.
• 1-3 years Customer service Preferred.
• Moderate proficiency in data entry required.
• Moderate Microsoft Word and Excel skills preferred.
• Advanced customer service skills preferred.
• Property and Casualty/Solicitors License required.
• Property and Casualty Insurance License, valid in selling state - Issued by State within 1 Year Required

Responsibilities

• Provide professional customer service to members and insureds.
• Provide service and information to members regarding memberships and insurance.
• Provide service to walk-in and telephone members seeking insurance services.
• Sell memberships and assist in the sale of insurance to prospective insureds.
• Assist members with changes to existing policies or memberships, renewals, and provide information regarding billing.
• Accept payments on membership and insurance.
• Verify insurance coverage for lien holders and leasing companies.
• Provide binders as requested.
• Perform typing and other administrative duties, including, but not limited to; letters, forms, cards, rush escrows and evidence of insurance.
• Develop insurance leads for office sales agents and life specialists.
• Communicate positively and effectively with all staff.
• Maintain and open and positive relationship with management.
• Provide service support for both management and sales and life agents.
• Engage in cross selling opportunities.
• Resolve member and insured related problems using discretion and independent judgment.
• Refer issues which require more authority to appropriate level.
• Service work tends to be routine and described within sales and underwriting guidelines.
• Has skill set necessary to handle most complex transactions and basic complaints.
• Complex complaints may be referred to higher level Insurance Specialists or Sales Management for handling.

Skills

Customer service

Data entry

MS Word

MS Excel

Insurance customer service

Insurance licensing

Education

High School GED

Tools

Microsoft Word

Microsoft Excel

Job description

Auto Club Enterprises is seeking a Membership Specialist to support growth, service goals, and profitability for Field Sales within a Branch. The role handles routine and advanced duties for members and insureds, assists in selling memberships and insurance products, and provides service information.

The position requires strong customer service, data entry, and licensing qualifications, with opportunities to develop leads and collaborate with sales and life agents across offices.