Member Services & Frontline Support Specialist

Sam's Club; Lafayette (LA); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k) & stock purchase

Paid time off

Employee discounts

Job summary

Sam's Club in Lafayette, LA is seeking a Front End Associate to deliver member service, operate front-end equipment, and process purchases. You will guide members on self-service technologies and handle payments, returns, refunds, and exchanges per store policy.

The role involves maintaining a safe shopping environment, assisting with merchandise zoning, and supporting training of new associates. Compensation includes an hourly wage with potential premiums and a benefits package.

Qualifications

• Retail experience including operating front end equipment (cash register) and working with mobile retail applications.

Responsibilities

• Provides member service and resolves member issues at checkout.
• Maintains checkout area and processes member purchases.
• Assists members with self-service technology guidance and usage.
• Assists with payments, returns, refunds, and exchanges according to store policies.
• Maintains safety and cleanliness in the store, including safety sweeps and securing assets.

Skills

Retail experience

Front end equipment

Job description

Sam's Club in Lafayette, LA is seeking a Front End Associate to deliver member service, operate front-end equipment, and process purchases. You will guide members on self-service technologies and handle payments, returns, refunds, and exchanges per store policy.

The role involves maintaining a safe shopping environment, assisting with merchandise zoning, and supporting training of new associates. Compensation includes an hourly wage with potential premiums and a benefits package.