Member Services & Front Desk Associate

United Defense Tactical Atlanta; Glendale (AZ); On-site; USD 19,286 - 24,796; Part time

Benefits offered by this job

Complimentary or discounted training

Employee discounts on gear and apparel

Growth opportunities within theacademy

Supportive, value-driven team

Job summary

United Defense Tactical is seeking a part-time Member Services Representative in Glendale to be the welcoming first point of contact for members and guests. The role supports check-ins, payments, and inquiries while upholding a professional, respectful environment aligned with our discipline-driven culture.

The ideal candidate has strong customer service skills, experience at a front desk or administrative role, and comfort using CRM, POS, and scheduling software.

Qualifications

• High school diploma or equivalent required.
• Customer service, front desk, or administrative experience preferred.
• Strong communication skills with adults and guests.
• Comfortable using computer systems, POS, CRM and scheduling software.
• Ability to multitask and remain composed in a busy academy setting.
• Reliable, punctual, and professional in appearance and conduct.

Responsibilities

• Greet members and guests with professionalism and respect
• Manage daily check-ins and assist with student accounts and attendance
• Answer phones, emails, and inquiries about programs, schedules, and events
• Support enrollment, trial classes, upgrades, renewals, and cancellations
• Process payments, merchandise, and gear sales
• Communicate franchise policies clearly and respectfully
• Address concerns or questions in a calm, solution-focused manner
• Maintain a clean, organized front desk and lobby area
• Support instructors and leadership with administrative tasks and scheduling
• Help create a positive, safe, and family-friendly training environment

Skills

Customer service

Front desk experience

Communication skills

CRM

Scheduling software

Multitasking

Professional appearance

Education

High school diploma or equivalent

Tools

POS

CRM

Scheduling software

Job description

United Defense Tactical is seeking a part-time Member Services Representative in Glendale to be the welcoming first point of contact for members and guests. The role supports check-ins, payments, and inquiries while upholding a professional, respectful environment aligned with our discipline-driven culture.

The ideal candidate has strong customer service skills, experience at a front desk or administrative role, and comfort using CRM, POS, and scheduling software.