Member Experience & Front Desk Specialist

Planet Fitness; Delray Beach (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401K Retirement Fund

Free Black Card Membership

Growth opportunities

Job summary

Planet Fitness Delray Beach is seeking a Service Desk Associate to greet members and guests, sell memberships, enter new members, and maintain a clean front desk area. You will operate the POS system, manage past due balances, and help with member tours.

You’ll answer questions, handle complaints with a positive attitude, schedule training sessions, and support club housekeeping and daily routines in a Judgment Free Zone environment.

Qualifications

• High school diploma or GED preferred.
• Customer service and sales experience preferred.
• Basic computer literacy.
• Cleaning/maintenance experience preferred.
• Ability to lift up to 60 lbs.

Responsibilities

• Greet members and guests and assist with inquiries.
• Sell memberships, write agreements, and enter new members into database.
• Operate POS and process payments; manage past-due balances.
• Maintain front desk and club cleanliness; perform housekeeping tasks.
• Provide tours to prospective members.
• Schedule fitness training sessions.
• Respond to questions and give guidance to new employees.

Skills

Phone skills

Communication

Interpersonal skills

Judgment Free Zone

Numerical accuracy

Follow directions

Independent work

Teamwork

Positive attitude

Stress management

Education

High school diploma or GED

Tools

Point-of-Sale (POS) system

Job description

Planet Fitness Delray Beach is seeking a Service Desk Associate to greet members and guests, sell memberships, enter new members, and maintain a clean front desk area. You will operate the POS system, manage past due balances, and help with member tours.

You’ll answer questions, handle complaints with a positive attitude, schedule training sessions, and support club housekeeping and daily routines in a Judgment Free Zone environment.