Member Services Director, on-site

Universal 1 Credit Union; Dayton (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Universal 1 Credit Union in Dayton, OH seeks an experienced leader to oversee multiple service centers, focusing on member experience, sales, and operational excellence. The role drives staff development and ensures adherence to credit union policies and regulatory requirements.

The position requires five years of progressive financial experience and at least three years of multi-branch management, with NMLS licensing or the ability to obtain it within 120 days.

Qualifications

• Five years of progressive experience in a financial environment
• Three years of branch or multi-branch management experience
• NMLS licensing required or ability to obtain within 120 days

Responsibilities

• Provide leadership, oversight, and strategic direction for multiple service center locations.
• Ensure service centers operate in compliance with credit union policies, procedures, and regulatory requirements.
• Drive member experience, sales performance, operational excellence, and staff development.

Education

High school diploma or equivalent

Bachelor's degree in business, finance, or related field

NMLS licensing (or ability to acquire within 120 days)

Job description

Universal 1 Credit Union (U1) is a not-for-profit financial institution that exists to create personal, community and financial wellbeing. Our way of life is centered on being Trustworthy, Friendly, and Reliable.

U1 Purpose: Working together on your journey to financial empowerment.

U1 Mission: Where U Come 1st!

U1 Vision: Beyond What You Expect

Position Purpose

Provides leadership, oversight, and strategic direction for multiple service center locations. This role is responsible for member experience, sales performance, operational excellence, and staff development, ensuring service centers operate in compliance with credit union policies, procedures, and regulatory requirements while achieving growth and service goals.

Qualifications

Education/Certification

• High school diploma or equivalent
• Bachelor's degree in business, finance, or related field (or equivalent experience) is preferred
• Current with Nationwide Multistate Licensing System & Registry (NMLS) or the ability to acquire the within 120 days of employment

Experience Required

• Five years of related progressive experience, preferably in a financial environment
• Three years of branch or multi-branch management experience