Member Services Coordinator

Valid8 Financial, Inc.; Palo Alto (CA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Meals provided Tue–Sun

Scholarship program for Education/TU

Paid Time Off

Holiday Bonus

401(k) after 90 days

Job summary

Sharon Heights Golf & Country Club is seeking a dedicated Concierge to welcome members and guests, respond to inquiries, and coordinate services to enhance every experience. You will manage calls, assist with reservations, and support events while staying informed about club operations and offerings.

The role requires hospitality experience, strong communication, and the ability to multi-task in a fast-paced environment. Full-time hours include evenings and weekends as needed.

Qualifications

• High School Diploma or equivalent.
• Experience in office management/administration preferred.
• Minimum one year in hospitality industry desired.

Responsibilities

• Answer and direct incoming calls professionally.
• Serve as primary contact at the main entrance gate.
• Coordinate restaurant reservations and event logistics.
• Provide exceptional member and guest service and issue resolution.
• Maintain knowledge of club events and services.

Skills

Photography & video editing

Canva Proficient

Microsoft Office

Excellent written and verbal comms

Organization

Multi-tasking

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Located just off Highway 280 in Menlo Park, Sharon Heights Golf & Country Club has been one of the top private golf and country clubs in the United States since opening in 1962. We have a proud history of providing excellent food, service and experiences to our members.

Why work here?

• Meals provided Tuesday through Sunday
• Scholarship program for Education/Tuition assistance for yourself or child(ren)
• Paid Time Off
• Holiday Bonus
• 3% Automatic Employer Contribution to 401(k) after 90 days

For applicant security, we recommend that candidates verify the legitimacy of any employment opportunity through the company’s official careers page. Sharon Heights Golf & Country Club will never request sensitive personal or financial information outside of the formal hiring process.

Job Purpose:

Sharon Heights' Concierge serves as the first point of contact for all members and guests, providing exceptional hospitality and assistance to enhance their overall experience. This role is responsible for warmly welcoming and greeting members and guests, responding to inquiries, coordinating services and amenities, and representing Sharon Heights' commitment to excellence.

Job Summary (Essential Functions):

Answer and direct incoming calls professionally

Serve as primary contact for the main entrance gate

• Managing front gate intercom and fielding guest access

Assist members with inquiries, reservations, registrations, and account support

Maintain current knowledge of Club events, operations, and services

Provide exceptional customer service and timely issue resolution

Support website updates, event communications, and member directories

Create and update menus, signage, flyers, and operational documents

Coordinate restaurant reservations, room rentals, and special event logistics

Maintain office supply inventory and assist with administrative projects

Support holiday food orders and departmental operations as needed

Provide administrative support for special projects and ad-hoc requests

Qualifications:

• Education
• High School Diploma/GED or equivalent work experience required
• Experience
• Office Management/Administration experience required
• Minimum of one year working in the hospitality industry required
• Skills
• Proficiency in Microsoft Office
• Basic photography and video skills, including editing and uploading to websites, archiving, etc.
• Excellent written and verbal communication skills
• Organized, high attention to detail
• Ability to multi-task in fast-paced environment
• Creative
• Canva Proficient
• Ability to multi-task in fast-paced environment
• Outgoing, and comfortable interacting with people

Physical Requirements and Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Sitting for extended periods of time. Manual dexterity needed for keyboarding and other repetitive tasks.

Work Schedule and Hours:

Full-Time, regular scheduled hours (W-Sun 11:00am-7:00pm) but must be flexible if needed for occasional work outside of normal business hours, holidays, & weekends.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the club.

Sharon Heights Golf & Country Club is an Equal Opportunity Employer

Sharon Heights Golf & Country Club is proud to be an equal opportunity workplace. Individuals seeking employment at Sharon Heights are considered without regards to any characteristic protected by federal, state, or local laws.