Member Services Coordinator

Aston Carter; Joliet (IL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Paid time off (PTO)

Job summary

Aston Carter is seeking a Member Services Coordinator for an onsite role in Mt. Juliet, TN. The position entails handling inbound/outbound calls about healthcare and pharmacy benefits, resolving questions with professionalism, and maintaining confidentiality to ensure a positive customer experience.

The role requires full-time availability, a 9:00 a.m. to 6:00 p.m. schedule, and contract-to-hire terms. Benefits and a focus on accuracy and courtesy are emphasized in daily activities.

Qualifications

• Experience in customer support or call center environment is preferred.
• Ability to start at 9:00 a.m. and work 9:00 a.m.–6:00 p.m., Monday to Friday.
• Reliable transportation to consistently meet start times.

Responsibilities

• Handle incoming and outgoing client calls in a professional manner.
• Identify customer needs to deliver appropriate solutions and high satisfaction.
• Build trustful relationships through open, clear communication.
• Provide accurate information using systems and tools.
• Resolve customer complaints with suitable solutions and timely follow-up.
• De-escalate challenging situations while supporting customers.
• Document all customer interactions in designated systems.
• Follow established procedures and policies consistently.
• Maintain confidentiality of client information with discretion.
• Demonstrate reliability and punctuality for consistent service.
• Collaborate with team to improve processes and customer experience.

Skills

Customer service

Phone handling

Active listening

Customer orientation

Verbal communication

Data entry

Multi-tasking

Confidentiality

Problem solving

De-escalation

Job description

Job Title: Member Services Coordinator Job Description The Member Services Coordinator provides front-line support to clients by handling inbound and outbound calls, addressing questions about healthcare and pharmacy benefits, and resolving concerns with professionalism and care. This role focuses on delivering accurate information, building strong relationships, and maintaining strict confidentiality while ensuring a positive and efficient customer experience. Responsibilities

Responsibilities

• Manage incoming and outgoing client phone calls in a professional and courteous manner.
• Identify and assess customers needs to deliver appropriate solutions and achieve high levels of satisfaction.
• Build sustainable relationships and trust with clients through open, clear, and interactive communication.
• Provide accurate, valid, and complete information using the provided systems, methods, and tools.
• Handle customer complaints by offering appropriate solutions and alternatives and ensuring timely resolution.
• De-escalate challenging situations and maintain composure while supporting customers.
• Document and maintain detailed records of all customer interactions in the designated systems.
• Follow established communication procedures, guidelines, and policies consistently.
• Maintain strict sensitivity to confidential client information and handle all data with discretion.
• Demonstrate reliable attendance and punctuality to support consistent service delivery.
• Collaborate with team members and leadership as needed to improve processes and customer experience.

Essential Skills

• Proven track record of customer support or customer service experience, preferably in a call center or member services environment.
• Strong phone contact handling skills, including clear speaking ability and professional telephone etiquette.
• Active listening skills with the ability to understand and respond appropriately to customer needs.
• Customer orientation and the ability to adapt and respond to different personalities and communication styles.
• Excellent verbal communication and presentation skills.
• Ability to perform accurate data entry while managing calls and other tasks.
• Ability to multi-task, prioritize responsibilities, and manage time effectively in a fast-paced environment.
• Demonstrated sensitivity to confidential matters and commitment to privacy.
• Customer serviceoriented mindset with a focus on problem solving and resolution.
• Experience handling customer complaints and performing de-escalation when needed.

Additional Skills & Qualifications

• Experience in pharmacy, medical, or healthcare benefits support is preferred.
• Experience in healthcare customer care or healthcare support is an advantage.
• Familiarity with inbound call operations and call center procedures is beneficial.
• Reliable transportation to consistently meet a 9:00 a.m. start time.
• Ability to commit to a full-time schedule from 9:00 a.m. to 6:00 p.m., Monday through Friday.

Work Environment

This is an onsite, in-office position with a standard schedule of 9:00 a.m. to 6:00 p.m., Monday through Friday. Team members work in a professional office environment focused on healthcare and pharmacy benefits support, using call center and data entry tools to manage member inquiries. Reliable, independent transportation is expected to ensure punctual arrival and consistent attendance. The atmosphere emphasizes confidentiality, accuracy, and high-quality customer care, with a structured workflow and clear procedures to guide daily activities.

Job Type & Location

This is a Contract to Hire position based out of Mt. Juliet, TN.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Mt. Juliet, TN.

Application Deadline

This position is anticipated to close on Oct 29, 2026.

Workplace Type

This is a fully onsite position in Mt. Juliet,TN.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.