Member Services Consultant II

BECU; Auburn (WA); On-site; USD 74,501,000 - 91,693,000; Full time

Benefits offered by this job

401(k) Company Match (up to 3%)

4% annual 401(k) contribution by BECU

Medical, Dental and Vision

PTO Program + Exchange Program

Tuition Reimbursement Program

Volunteer time off + donation match

Job summary

BECU seeks a Member Consultant II to deliver a seamless member experience, diagnosing consumer financial needs and referring to specialized services when needed. You’ll work across pods and branches, applying product knowledge to resolve inquiries with care and accuracy.

Training may involve travel to Tukwila Financial Center. Location-based role in Auburn area; rotation across Auburn, Covington, and Maple Valley branches is required for up to the first year, with a one-year commitment and

Qualifications

• Experience in retail banking or member services preferred.
• Willingness to rotate across pods and branches as needed.

Responsibilities

• Resolve member inquiries and financial needs with accuracy and empathy.
• Refer members to specialized services when appropriate.
• Provide clear information on products, benefits, and qualifications.
• Support pod branches Auburn, Covington, Maple Valley and travel for training as required.

Skills

Customer service

Financial products knowledge

Problem solving

Communication skills

Job description

BECU seeks a Member Consultant II to deliver a seamless member experience, diagnosing consumer financial needs and referring to specialized services when needed. You’ll work across pods and branches, applying product knowledge to resolve inquiries with care and accuracy.

Training may involve travel to Tukwila Financial Center. Location-based role in Auburn area; rotation across Auburn, Covington, and Maple Valley branches is required for up to the first year, with a one-year commitment and