Member Services Concierge

Oakland University; Oakland (CA); On-site; USD 17,047 - 24,280; Part time

Job summary

A public university is seeking a Member Services Assistant for Summer 2026 and Fall 2026-Winter 2027. This role involves providing exceptional customer service to students, members, and guests, while managing facility access and tours. Candidates should demonstrate positive customer service experience, have strong communication skills, and maintain a professional demeanor. Must be available for various shifts, be part-time enrolled with specific certifications, and comply with university protocols. The position offers a minimum pay of $15/hour.

Qualifications

• Demonstrate positive customer service experiences.
• Must be able to lift at least 50 pounds.
• Proven track record of independently managing time and tasks.
• Excellent verbal and written communication abilities.
• Exceptional focus on accuracy and thoroughness.
• Maintains a high standard of professionalism.

Responsibilities

• Greet and welcome students, members, and guests.
• Verify membership status for authorized access.
• Offer information about membership and programs.
• Provide facility tours to guests upon request.
• Ensure a safe environment for members.
• Maintain daily retail and equipment inventories.

Skills

Customer service experience

Strong communication skills

Attention to detail

Professionalism

Education

Part-time enrollment (minimum 6 credit hours)

Certification in Group Exercise instruction

First Aid, CPR, and AED Certification

Job description

A public university is seeking a Member Services Assistant for Summer 2026 and Fall 2026-Winter 2027. This role involves providing exceptional customer service to students, members, and guests, while managing facility access and tours. Candidates should demonstrate positive customer service experience, have strong communication skills, and maintain a professional demeanor. Must be available for various shifts, be part-time enrolled with specific certifications, and comply with university protocols. The position offers a minimum pay of $15/hour.