Member Services Clerk

Spherion Staffing, LLC; Madison (WI); On-site; USD 39,000 - 42,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Life insurance

Short-term disability

Job summary

Spherion Staffing, LLC in Madison, WI is seeking a Part-time Member Service Clerk to handle clerical workflows and phone inquiries onsite. The role supports an insurance and financial services provider and focuses on accuracy and timely information for members.

The position involves greeting visitors, processing mail, updating records, and preparing enrollment kits as part of a collaborative team. It’s a temporary assignment with standard business hours.

Qualifications

• High school diploma or equivalent.
• Prior administrative or office experience.
• Proficiency with Microsoft Word, Outlook, and basic data entry.

Responsibilities

• Greet office visitors and manage incoming calls by directing members to the appropriate departments.
• Scan, classify, and distribute daily mail and electronic communications to maintain organized workflows.
• Update member information accurately within policy administration and customer service systems.
• Prepare and mail enrollment kits, insurance renewals, and promotional materials.
• Research and resolve returned mail issues to ensure member records remain current.
• Assist with office inventory and provide general administrative support for special projects.

Skills

Customer service

Administrative support

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Data entry

Job description

Terms

I am at least 18 years old

I am legally authorized to work in the United States

We’re hiring a Member Service Clerk for an insurance and financial services provider in the Madison area. You enjoy a role where your attention to detail ensures that every member receives accurate and timely information. In this position, you will serve as a vital point of contact, managing clerical workflows and phone inquiries to support the team’s commitment to high-quality member service.

Highlights:

Temporary

Pay rate: $19/hr

Schedule: M-F (8-5)- Onsite

Location Madison, Wisconsin

Responsibilities:

• Greet office visitors and manage incoming calls by directing members to the appropriate departments
• Scan, classify, and distribute daily mail and electronic communications to maintain organized workflows
• Update member information accurately within policy administration and customer service systems
• Prepare and mail enrollment kits, insurance renewals, and promotional materials
• Research and resolve returned mail issues to ensure member records remain current
• Assist with office inventory and provide general administrative support for special projects

Qualifications:

• High school diploma or equivalent
• Prior administrative or office experience
• Proficiency with Microsoft Word, Outlook, and basic data entry

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability (all benefits are based on eligibility).

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].