Member Service Specialist—First-Call Resolver

Relation Insurance, Inc.; Tulsa (OK); Hybrid; USD 28,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401K

Employee assistance programs

Paid time off

Paid holidays

Job summary

Relation Insurance, Inc. is seeking a Member Service Specialist in Tulsa, OK to handle member and provider inquiries, document interactions, and support backend administration.

This role emphasizes accuracy, empathy, and collaboration within a fast-paced environment. Ideal candidates bring customer service experience, strong communication skills, and the ability to multitask while maintaining high attention to detail.

Qualifications

• High school diploma or equivalent required.
• Customer service experience, preferably in call center, healthcare, insurance, or admin support.
• Experience in member services, healthcare, or insurance operations preferred.

Responsibilities

• Answer inbound calls promptly and professionally.
• Document all interactions and resolutions in CRM/case management systems.
• Manage inquiries in shared inboxes and respond timely and empathetically.
• Conduct follow-up work and administrative tasks to support members and providers.
• Collaborate with internal teams to resolve issues and improve processes.

Skills

Customer service

Call center experience

Verbal communication

Written communication

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

Ticketing systems

Call tracking software

Job description

Relation Insurance, Inc. is seeking a Member Service Specialist in Tulsa, OK to handle member and provider inquiries, document interactions, and support backend administration.

This role emphasizes accuracy, empathy, and collaboration within a fast-paced environment. Ideal candidates bring customer service experience, strong communication skills, and the ability to multitask while maintaining high attention to detail.