Member Services Call Center Agent Remote After Training

Fallon Health; Massachusetts; Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Training provided

Career progression

Excellent benefits

Paid time off

Health insurance

Job summary

Fallon Health in Worcester, MA is seeking a Member Services Representative to assist members and providers via Fallon Health’s 1-800 number, guiding inquiries on plans and benefits. Training will be provided with a clear career path, and the position offers a hybrid model after 8–9 weeks of on-site training in Worcester, MA.

Strong typing and multitasking skills are essential. Day shifts available; pay is $22 per hour with comprehensive benefits.

Qualifications

• Experience in customer-facing inbound call-centers preferred.
• Proven typing speed of 25 WPM or higher with accuracy.
• Familiarity with documenting call details in a CRM or similar system.

Responsibilities

• Handle member and provider inquiries via 1-800 numbers.
• Explain plan policies, procedures, and benefits to members.
• Document interactions clearly and escalate issues as needed.
• Identify trends and communicate service issues to leadership.

Skills

Customer service

Call center experience

Typing 25 WPM

Education

High school diploma or GED preferred

Bachelor’s degree preferred

Tools

MS Word

MS Excel

Job description

Fallon Health in Worcester, MA is seeking a Member Services Representative to assist members and providers via Fallon Health’s 1-800 number, guiding inquiries on plans and benefits. Training will be provided with a clear career path, and the position offers a hybrid model after 8–9 weeks of on-site training in Worcester, MA.

Strong typing and multitasking skills are essential. Day shifts available; pay is $22 per hour with comprehensive benefits.