Member Outreach Call Specialist

Fallon Health; Worcester (MA); Remote; USD 23,000 - 32,000; Full time

Job summary

Fallon Health in Worcester, MA is seeking a personable Call Center/Market Research Associate to support member outreach and surveys. You will make Welcome/Outreach calls, provide product information, assist with problem solving, and document results in our database.

The role requires strong verbal communication, the ability to handle confidential information, and a typing speed of 25 WPM. A high school diploma is preferred, with a bachelor’s degree also considered; one year of customer service

Qualifications

• Minimum of one year Customer Service experience in a call center environment.
• Typing test of 25 net words per minute required.
• Computer skills and basic software usage.

Responsibilities

• Make Welcome/Outreach calls to Fallon members providing product knowledge, customer assistance, and problem solving.
• Administer member telephone surveys using scripted questions and document results.
• Maintain the highest degree of member/patient confidentiality.
• Learn Fallon products, policies and procedures; document outcomes in the system.

Skills

Verbal communication

Adaptability

Teamwork

Problem solving

Confidentiality

Education

High school diploma or GED

Bachelor’s degree or advanced education

Job description

Fallon Health in Worcester, MA is seeking a personable Call Center/Market Research Associate to support member outreach and surveys. You will make Welcome/Outreach calls, provide product information, assist with problem solving, and document results in our database.

The role requires strong verbal communication, the ability to handle confidential information, and a typing speed of 25 WPM. A high school diploma is preferred, with a bachelor’s degree also considered; one year of customer service