Outbound Member Outreach Specialist

Fallon Community Health Plan, Inc.; Worcester (MA); Remote; USD 23,000 - 32,000; Full time

Job summary

Fallon Health, based in Worcester, MA, is seeking a Market Research Support role to handle Welcome/Outreach calls and member surveys. You will document outcomes, maintain confidentiality, and assist on special projects while learning Fallon products and policies.

The position requires a minimum of one year in customer service within a call center, basic computer skills, and a typing test of 25 WPM. Apply today to join Fallon Health’s member-centered team.

Qualifications

• High school diploma or GED preferred but relevant call center experience acceptable.
• Bachelor's degree or higher preferred but not required.
• Minimum of one year customer service experience in a call center environment.
• Computer skills required and tested during application.
• Typing test of 25 net WPM will be administered.

Responsibilities

• Make Welcome/Outreach calls to Fallon members, providing product knowledge and problem solving.
• Document results of all outbound calls using electronic or written forms.
• Administer member telephone surveys using a script with open and closed questions.
• Maintain confidentiality of member information and work both independently and in teams.
• Assist in special projects like focus group recruitment and data entry as assigned.

Skills

Customer service

Call center

Typing 25 WPM

Education

High school diploma

Job description

Fallon Health, based in Worcester, MA, is seeking a Market Research Support role to handle Welcome/Outreach calls and member surveys. You will document outcomes, maintain confidentiality, and assist on special projects while learning Fallon products and policies.

The position requires a minimum of one year in customer service within a call center, basic computer skills, and a typing test of 25 WPM. Apply today to join Fallon Health’s member-centered team.