Member Services Associate at Bardmoor YMCA

YMCA of Greater St. Petersburg; Largo (FL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Hourly pay $15

Free YMCA membership for employee

Discount for household members

Job summary

Bardmoor YMCA in Largo, FL is seeking a Member Services Associate to deliver excellent service to members, guests, and program participants. You will promote memberships and programs, handle enrollments and billing, and keep the lobby area clean and welcoming.

The role requires strong interpersonal and communication skills, data entry proficiency, and the ability to work Friday evenings and Saturday mornings.

Qualifications

• High school diploma or GED required.
• Availability Fri evenings and Sat mornings.
• CPR/First Aid certification or within 30 days of hire.
• 6 months to 1 year of customer service or sales experience.
• Strong organizational and communication skills.
• Ability to input and process data in online systems.
• Must pass Level 2 background check and drug screen.

Responsibilities

• Provide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Greets and engages members and guests, connecting with people of diverse backgrounds.
• Keeps lobby areas clean and organized, assists members with special requests.
• Conducts interviews and tours for prospective members; promotes and sells memberships.
• Performs data entry, files, processes enrollments, cancellations, and other membership changes.
• Builds relationships with members and connects them with the YMCA community.
• Handles and resolves membership concerns and informs supervisor of issues.
• Promotes all YMCA policies and program values.
• Maintains awareness of programs, schedules, camps and events.
• Supports fundraising and budgets adherence.

Skills

Customer service

Sales experience

Data entry

Communication skills

Problem solving

Organization

Teamwork

MS Office

Phone reception

Education

High school diploma or GED

Tools

Online membership databases

Cashiering system

Background checks software

Job description

Member Services Associate at Bardmoor YMCA

Description: The Membership Services Associate delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. Exhibits active listening skills during all personal and telephone contacts.

Duties:

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Greets and engages members and guests, connecting with people of diverse backgrounds.
• Keeps all courtesy areas clean and organized, and assists members with special requests.
• Conducts interviews and tours responsive to the needs of prospective members; promotes and sells memberships.
• Performs data entry, files, accurately handles financial transactions, and processes various enrollments, cancellations, and other membership changes.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Maintains awareness of programs, schedules, camps and special events.
• Supports fundraising.
• Follows budgeting policies and procedures, and reports all financial irregularities immediately.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Understand and promote all YMCA programs values.

Requirements:

• Must be available to work Friday evening 4p-8p and Saturday morning 8a-12p.
• Minimum 18 years of age
• Must have High School Diploma or GED
• CPR/AED, and First Aid certification or within 30 days of hire
• 6 months to 1 year of customer service, sales or related experience preferred
• Must possess excellent organizational, communication, and problem solving skills
• Ability to comprehend and recall large amounts of detailed information as well as clearly and effectively communicating with others both in writing and orally
• Personal interaction skills also include the ability to work effectively as a Y team member
• Must have computer proficiency to accurately input and process data for paperless filing systems, data entry in online membership database systems, computerized member check-in, online billing transactions, online scheduling, online background checks, and online plan eligibility checks
• Ability to analyze membership records to properly process membership activation, assign appropriate membership categories, pricing levels, applicable discounts, and reconcile billing issues
• Other office skills required include Microsoft Office (primarily for word processing), emailing, online work scheduling, recordkeeping, filing, copying, faxing, cashiering, and phone reception
• Ability to pass a 10-panel drug screen
• Clear a Level 2 background check*

Pay & Perks: $15.00 per hour. Part-time schedule, Friday 4p-8p & Saturday 8a-12p. Free individual YMCA membership for employee and discount for household family members.

Work Location: Bardmoor YMCA - 8495 Bryan Dairy Road, Largo, FL 33777

*Level 2 background clearance through DCF (Florida) required. Check out this link for more information: https://info.flclearinghouse.com