Member Services Associate — Start Your Banking Career

State Employees' Credit Union; Apex (NC); Hybrid; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union is seeking an Associate Member Services Representative to learn foundational branch operations and deliver exemplary member service. You will handle inquiries, process transactions, and support cash handling through daily duties under supervision.

The role emphasizes learning about accounts, transfers, and services while maintaining confidentiality and following security procedures in a friendly, professional environment.

Qualifications

• Must have high school diploma or GED.
• Preferred Bachelor’s degree or related NC NC-CTP credentials.
• Aptitude for meeting people and building trust with members.

Responsibilities

• Provide exemplary member service by phone and in person.
• Process transactions and balance cash drawer per standards.
• Assist with account origination, maintenance, and basic inquiries.
• Learn branch operations and adhere to security procedures.
• Support documentation, filing, and cross-department coordination.

Skills

Customer service aptitude

Communication skills

Education

High school diploma or GED

Tools

CXone

Cash handling systems

Job description

State Employees' Credit Union is seeking an Associate Member Services Representative to learn foundational branch operations and deliver exemplary member service. You will handle inquiries, process transactions, and support cash handling through daily duties under supervision.

The role emphasizes learning about accounts, transfers, and services while maintaining confidentiality and following security procedures in a friendly, professional environment.