Member Services Associate I

Northrop Grumman Federal Credi; Melbourne (FL); On-site; USD 48,000 - 56,000; Full time

Job summary

Northrop Grumman Federal Credit Union in Melbourne, FL is hiring a Member Service Representative I. You will promote credit union products and services to members, assist with inquiries, and handle teller-related tasks including new accounts and IRAs.

The role requires strong organizational skills and a customer-focused approach, with cross-functional support as needed. The position offers full-time hours in a stable credit union environment and a comprehensive benefits package.

Qualifications

• Two years experience within a financial institution with sales success.
• Expert knowledge of Teller functions, MSR functions, new accounts, member service, and loan products.

Responsibilities

• Promote credit union products and services to members.
• Assist with daily member inquiries including rates and account questions.
• Assist members with share accounts, loan products, term accounts, and IRAs.
• Answer basic and non-routine member inquiries about policies and procedures.
• Provide support to other departments to ensure a seamless member experience.

Skills

MSR functions

Teller functions

New accounts

Member service

Loan products

Education

High school diploma or equivalent

Tools

Microsoft Word

Job description

Northrop Grumman Federal Credit Union in Melbourne, FL is hiring a Member Service Representative I. You will promote credit union products and services to members, assist with inquiries, and handle teller-related tasks including new accounts and IRAs.

The role requires strong organizational skills and a customer-focused approach, with cross-functional support as needed. The position offers full-time hours in a stable credit union environment and a comprehensive benefits package.