Member Services Specialist I

ADP, Inc.; Melbourne (FL); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Life insurance

Disability insurance

Job summary

Northrop Grumman Federal Credit Union in Melbourne, FL seeks a Member Service Representative I to promote credit union products, counsel members on services, and perform teller-related tasks under limited supervision. The role emphasizes delivering high-quality member experiences both in person and over the phone.

The position requires at least a high school diploma and 2 years in a financial setting with sales success, plus strong organizational and communication skills.

Qualifications

• High school graduate or equivalent.
• Two years experience within a financial institution with demonstrated success in a sales environment.
• Expert knowledge of Teller functions, MSR functions, new accounts, member service, and loan products.
• Ability to professionally assist members with all credit union products and services in accordance with all credit union policies and procedures.
• Expert knowledgeable of credit union products and services.
• Ability to manage workflow with limited supervision.
• Strong organizational and communication skills, with an emphasis on professionalism and delivering a high quality of member service.
• Must have a working knowledge of Microsoft Word and expert knowledge of the credit union’s core system.

Responsibilities

• Promote credit union products and services.
• Assist with daily member inquiries, including savings rates, loan rates, MasterCard accounts, and account inquiries.
• Assist members with all credit union products and services including share accounts, loan products, term accounts, and IRAs.
• Answer basic and non-routine member inquiries regarding credit union policies and procedures.
• Resolve both basic and non-routine member inquiries related to transaction errors.
• Process loan requests in a timely manner meeting objectives.
• Provide phone support to members calling the Call Center.
• Review and verify releasing of regional secured titles to appropriate parties.
• Interface with loan officer on behalf of members.
• Follow-up and advise members of loan decisions.

Skills

Customer service

Sales experience

MSR functions

Teller knowledge

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Job description

Northrop Grumman Federal Credit Union in Melbourne, FL seeks a Member Service Representative I to promote credit union products, counsel members on services, and perform teller-related tasks under limited supervision. The role emphasizes delivering high-quality member experiences both in person and over the phone.

The position requires at least a high school diploma and 2 years in a financial setting with sales success, plus strong organizational and communication skills.