Director of Marketing & Sales Operations

rqdclearingllc; New York (NY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

RQD Clearing is seeking a Director of Marketing & Sales Operations in New York, NY (Hybrid) with optional remote work across the United States. You will lead revenue operations, aligning Marketing, Sales, Relationship Management and Onboarding to create a measurable client journey from awareness through engagement.

The role emphasizes CRM management (HubSpot), funnel development, digital marketing, SEO/SEM, and ongoing website optimization.

Qualifications

• 10+ years of experience in revenue operations, marketing operations, or a related role.
• Experience implementing and managing a CRM (HubSpot preferred).
• Strong operational discipline and ability to drive cross-team collaboration.

Responsibilities

• Develop and manage end-to-end prospect and client funnel from awareness to onboarding and relationship expansion.
• Lead CRM implementation, standards, data quality, and reporting across teams.
• Direct SEO and SEM strategy, manage vendor priorities and budgets, improve visibility and lead generation.
• Oversee website development and optimization, content maintenance, landing pages, and analytics-driven improvements.

Skills

CRM management

Funnel development

Digital marketing

Website optimization

Tools

HubSpot

Job description

Director of Marketing & Sales Operations

Experience: 10 + Years

Location: New York, NY (Hybrid); United States (Remote)

Reporting To: Chief Revenue Officer

Company Overview

RQD* is a modern clearing firm that offers clearing, custody, and execution solutions designed to meet the needs of today’s dynamic market participants. Built entirely on cloud-native, real-time technology, RQD can quickly and seamlessly enhance its platform, adapt to regulatory changes, and offer a more efficient implementation that scales as clients grow. In addition to portfolio margin, RQD supports U.S. equities, options, ETFs, and other securities, catering to broker-dealers and FinTechs, including RIAs, that service retail, institutional, and active traders, foreign financial institutions, and proprietary trading firms. RQD Clearing is proud to be backed by our current investors, ABN AMRO Bank and Nyca Partners, and we are currently in the process of finalizing our Series B round of funding.

This is an opportunity to work for a fintech start-up and to be an integral part of growing a broker-dealer from the ground up. As a small, hardworking team, we pride ourselves on our entrepreneurial culture and cross-team collaboration.

Position Overview

RQD* Clearing is seeking a Marketing & Sales Operations Leader to build and manage the systems, processes and programs that support the firm’s growth. This role will connect Marketing, Sales, Relationship Management and Onboarding to create a consistent, measurable client journey-from initial awareness through conversion and long-term engagement.

The ideal candidate combines strong operational discipline with hands‑on experience in CRM management, funnel development, digital marketing, and website optimization. This individual will ensure prospects receive relevant content at every stage of the funnel while giving leadership clear visibility into pipeline performance, campaign effectiveness and revenue opportunities.

Key Responsibilities

Revenue Operations and Funnel Management

• Develop and manage the firm’s end-to-end prospect and client funnel, from awareness and lead generation through qualification, onboarding and relationship expansion.
• Establish clear funnel stages, ownership, qualification criteria and handoffs across Marketing, Sales, Relationship Management and Onboarding.
• Create and execute nurture strategies that regularly deliver relevant content to prospects at each stage of the funnel.
• Partner with Marketing and subject‑matter experts to align thought leadership, product content, case studies and other materials with prospect needs and buying stages.
• Identify gaps, bottlenecks and conversion opportunities throughout the client journey.
• Develop reporting and dashboards that provide visibility into pipeline activity, conversion rates, campaign performance and revenue attribution.

CRM Implementation and Management

• Lead the implementation, configuration, and ongoing management of the firm’s CRM.
• Establish CRM standards for data entry, lead routing, pipeline stages, activity tracking, and reporting.
• Maintain data quality, system integrity, and consistent adoption across teams.
• Build automated workflows, lead‑nurture programs, alerts, and reporting capabilities.
• Train employees on CRM processes and develop supporting documentation and best practices.
• Work with internal technology, information security, and compliance teams to ensure the CRM meets the firm’s operational and regulatory requirements.

SEO and SEM

• Lead the firm’s SEO and SEM strategy in partnership with external vendors.
• Manage vendor priorities, deliverables, budgets, and performance expectations.
• Identify keyword, content, and paid‑media opportunities that support the firm’s product and growth priorities.
• Monitor search rankings, website traffic, conversion activity, and campaign performance.
• Translate performance data into clear recommendations for improving visibility, engagement, and qualified lead generation.

Website Management

• Manage the ongoing development and optimization of the RQD* website.
• Create and maintain product‑support pages, FAQs, contact forms, landing pages, and other conversion‑focused content.
• Coordinate with internal stakeholders and external partners to ensure website content is accurate, current and aligned with the firm’s positioning.
• Improve website navigation and user journeys so prospects can easily find relevant information and take the appropriate next step.
• Ensure forms, CRM integrations, analytics and lead‑routing processes operate effectively.
• Monitor website performance and recommend enhancements based on visitor behavior and conversion data.
• Coordinate compliance review and approvals for website updates when required.

Required Qualifications

• 10+ Years of Experience in revenue operations, marketing operations, sales operations, or a related role.
• Demonstrated experience implementing and managing a CRM, preferably HubSpot.
• Strong understanding of