Member Services Associate

Power Wellness; New York (NY); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player in health and wellness is seeking a Member Services Associate to enhance customer experiences and promote memberships. This part-time role involves managing service desk interactions, promoting wellness programs, and ensuring member satisfaction. Ideal candidates will possess strong communication and sales skills, a positive attitude, and the ability to multitask effectively. Join a team dedicated to improving lives through exceptional service and wellness management, where your contributions will directly impact the community's health and fitness journey.

Qualifications

• High School diploma or GED preferred.
• At least 6 months of related experience or training preferred.

Responsibilities

• Manage interactions at the service desk, including transactions and guest registration.
• Promote and sell memberships and ancillary services.

Skills

Customer Service

Sales Skills

Communication Skills

Multitasking

Interpersonal Skills

Education

High School Diploma or GED

Certification from College or Technical School

Tools

Compete Software

Job description

Join to apply for the Member Services Associate role at Power Wellness.

Position Title: Member Services Associate

Location: Chelsea Wellness Center

Type: Part Time

Summary

We improve life and serve the community by enhancing health and wellness. Power Wellness collaborates with hospitals, healthcare systems, universities, and community colleges, offering comprehensive services to develop and manage customized fitness and wellness centers.

The Member Services Associate provides exceptional customer service to members, guests, and prospects, handling membership information, enrollment, and retention efforts.

Essential Duties and Responsibilities

• Manage interactions at the service desk, including opening/closing, answering phones, processing transactions, guest registration, and providing information about activities and events.
• Promote and sell memberships and ancillary services such as personal training, massage therapy, medically-integrated programs, and nutrition services.
• Schedule appointments using core software (Compete), send reminders, handle cancellations, and communicate with staff.
• Follow opening and closing procedures, balance cash drawers, and adhere to payment policies.
• Enroll members, explain membership options, secure signatures, and distribute member handbooks.
• Communicate effectively with departments via radio as needed.
• Strive to meet satisfaction metrics like Secret Shops and Member Surveys.
• Maintain an average of 5 shifts per month and be able to stand for 3-6 hours per shift.
• Perform other duties as assigned.

Qualifications

• High School diploma or GED preferred.
• Certification from college or technical school preferred.
• At least 6 months of related experience or training preferred.
• 2-3 years of sales, reception, and computer skills preferred.
• CPR/AED certification required within 90 days of hire.
• Excellent interpersonal and communication skills, with a positive, service-oriented attitude.
• Ability to multitask and maintain professionalism.
• Proficient computer skills.

We aim to improve lives through excellence in health, fitness, and wellness management, guided by our core values: Integrity, Excellence, Humanity, Passion, Creativity, and Humility.