Member Service Associate - Brunswick Branch

Broadview Federal Credit Union; New York, City of Troy (NY, NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Member Service Associate, der die Mitglieder mit hervorragendem Service unterstützt. In dieser Rolle sind Sie das Gesicht des Unternehmens und tragen dazu bei, positive Beziehungen zu den Mitgliedern aufzubauen. Sie werden Finanztransaktionen präzise bearbeiten, Probleme lösen und die Mitglieder über digitale Angebote informieren. Diese Position bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten und sich beruflich weiterzuentwickeln. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice und hohe Flexibilität in der Arbeitsweise.
• Exzellente Kommunikationsfähigkeiten in Wort und Schrift.

Responsibilities

• Bereitstellung herausragender Mitgliederbetreuung und Bearbeitung von Finanztransaktionen.
• Aufbau von Mitgliederbeziehungen durch gezielte Gespräche und Empfehlungen.

Skills

Kundenservice

Interpersonelle Fähigkeiten

Microsoft Office Suite

Problemlösungsfähigkeiten

Education

High School Diploma oder GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SharePoint

Job description

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

ABOUT THE TEAM
If you enjoy interacting with people and consistently go the extra mile to meet your customers' needs, then take the next step in your career.In this role as a Member Service Associate, you will welcome members and visitors, while delivering professional and friendly service to meet members' needs and deepen relationships. You will deliver the Credit Union's mission to benefit every member, every time, every day.

This role will be assigned to our Brunswick location; however, you will support the branches within our Capital East Region which includes our Hoosick, Troy-Vandenburgh Ave. and RPI Branch locations.

WHAT YOU'LL DO

• Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs.

• Accurately process financial service transactions while maintaining a cash drawer.

• Act as a first line of defense in detecting and reporting fraud or irregular activities.

• Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship.

• Respond to general member inquiries related to general information, products/services, lending, etc.

• Problem-solve and resolve member issues in a timely manner.

• Promote awareness and education of self-service resources, including all digital channel offerings.

• Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals.

• Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities.

• Achievement of goals and objectives provided by management.

• Ensure compliance with all applicable policies, procedures, and regulatory guidelines.

LET'S TALK IF YOU

• Have a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience.

• Have excellent interpersonal skills.

• Are flexible to work out of any location at any time, as business needs dictate.

• Have the ability to lift at least 10 pounds and stand for long periods of time.

TO THRIVE AT BROADVIEW YOU NEED

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint.

• To be able to operate in a rapidly changing dynamic environment.

• Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.

Starting Compensation:$20.00 - 21.00/hr., plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.

Broadview FCU is committed to ensuring individuals with disabilities and/or those whohave special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at [e-mail]