Member Services Associate

Pickleball Kingdom Tinton Falls; New Jersey; On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Career advancement opportunities

Competitive pay

Fun, team-oriented work environment

Free membership

Job summary

Pickleball Kingdom Tinton Falls is seeking a friendly, organized Member Services Associate to join our front desk team. You will greet members and guests, provide information, manage front desk operations, and help create a welcoming atmosphere.

The ideal candidate has strong communication skills, computer proficiency, and the ability to multitask in a fast-paced, health- and community-focused environment. We offer both part-time and full-time schedules to fit your availability.

Qualifications

• 2+ years of customer service/front desk experience preferred.
• Excellent verbal and written communication skills.
• Friendly, professional, reliable with strong work ethic.
• Ability to multitask in a fast-paced environment.
• Interest in health, fitness, and community engagement.

Responsibilities

• Greet members and guests warmly.
• Tour prospective members and explain benefits.
• Respond to inquiries in person, by phone, or email.
• Maintain lobby/front desk area.
• Record member information, process payments, and manage accounts.
• Schedule classes, court reservations, and appointments.
• Assist with membership sales and renewals.
• Enforce facility policies and daily operations.

Skills

Customer service

Front desk

Communication skills

Organizational skills

Reliability

Pickleball skills

Computer skills

Multitasking

Evenings/weekends availability

Tools

Scheduling software

Spreadsheet software

Job description

Job Description

Job Description

Member Services Associate - Front Desk

Benefits/Perk

• Career advancement opportunities
• Competitive pay
• Fun, team-oriented work environment
• Free membership

Job Summary

We are seeking a friendly, organized, and energetic Member Services Associate to join our team! As the first point of contact for our members and guests, you will play a key role in creating a welcoming environment. You’ll greet visitors, provide information, manage front desk operations, and ensure an excellent member experience.

The ideal candidate has a cheerful disposition, strong communication skills, computer proficiency, and the ability to multitask. If you’re a "people person" with a passion for health, fitness, and community, we want to hear from you!

We have both part-time and full-time opportunities available, with flexible schedules to fit your availability.

Responsibilities

• Greet members, guests, and prospective clients with professionalism and warmth
• Conduct tours for prospective members and explain membership benefits
• Respond to inquiries in person, by phone, and via email
• Maintain an organized and clean lobby/front desk area
• Accurately record member information, process payments, and manage accountsSchedule classes, court reservations, and appointments
• Assist with membership sales and renewals
• Jump in to play pickleball with guests as and when needed
• Enforce facility policies and ensure smooth day-to-day operations

Qualifications

• Friendly, professional, and reliable
• Passion for health, fitness, and community engagement
• Previous customer service, receptionist, or front desk experience (2+ years preferred)
• Excellent verbal and written communication skills
• Strong organizational skills and work ethic
• Pickleball playing skills
• Proficiency with computers, spreadsheets, and scheduling software
• Ability to multitask and thrive in a fast-paced environment
• Availability for evenings and weekends is a plus