Member Services Assistant Manager Front Desk Leader

St. Louis JCC; Chesterfield Court House (VA); On-site; USD 25,003 - 35,610; Full time

Job summary

St. Louis JCC is looking for an Assistant Manager, Member Services in Chesterfield, VA to enhance member experience through effective team leadership and operations management. You will oversee front desk operations, coach staff, and execute member engagement initiatives.

The ideal candidate will have leadership experience in customer service and strong communication skills to foster a welcoming environment. This role ensures the highest standards of service and support for all members.

Qualifications

• Previous leadership experience in customer service or related field preferred.
• Ability to motivate and lead teams in a fast-paced environment.
• Professionalism in resolving challenging situations.

Responsibilities

• Oversee front desk operations and coach staff.
• Ensure a welcoming experience for members and guests.
• Support member outreach and retention initiatives.

Skills

Leadership experience

Strong communication

Coaching skills

Relationship-building

Problem-solving

Attention to detail

Tools

Microsoft Office

Job description

St. Louis JCC is looking for an Assistant Manager, Member Services in Chesterfield, VA to enhance member experience through effective team leadership and operations management. You will oversee front desk operations, coach staff, and execute member engagement initiatives.

The ideal candidate will have leadership experience in customer service and strong communication skills to foster a welcoming environment. This role ensures the highest standards of service and support for all members.