Member Services Lead & Community Engagement

JCC Association of North America; Columbus (OH); On-site; USD 31,500 - 38,500; Full time

Benefits offered by this job

Free JCC fitness center membership

Health, dental, and vision insurance potential

403b retirement plan

Paid time off

Paid holidays

Job summary

The JCC Association of North America is seeking a full-time Member Services Assistant Director in Columbus, OH. This role focuses on customer service, member retention, and community engagement, ensuring a high-quality experience for guests.

Responsibilities include leading membership initiatives, overseeing staff, and collaborating with community programs. Candidates should possess strong customer service skills, a passion for Jewish culture, and relevant experience. The position offers competitive salary and benefits, including potential insurance and retirement plans.

Qualifications

• High School diploma required; Associate’s Degree or BA/BS preferred.
• 1-2+ years’ experience in similar role, with supervisory experience desired.
• Extensive knowledge of, and love for, Jewish customs and culture.

Responsibilities

• Retain members through appreciation events and excellent customer service.
• Serve as facilitator of members’ issues and concerns.
• Implement membership recruitment and retention projects.

Skills

Customer service skills

Knowledge of Jewish customs

Motivational skills

Computer proficiency

Strategic thinking

Education

High School diploma

Associate’s Degree or BA/BS in related field

Tools

Customer relationship management software

Job description

The JCC Association of North America is seeking a full-time Member Services Assistant Director in Columbus, OH. This role focuses on customer service, member retention, and community engagement, ensuring a high-quality experience for guests.

Responsibilities include leading membership initiatives, overseeing staff, and collaborating with community programs. Candidates should possess strong customer service skills, a passion for Jewish culture, and relevant experience. The position offers competitive salary and benefits, including potential insurance and retirement plans.