Member Services Assistant Director

JCC Association of North America; Columbus (OH); On-site; USD 31,500 - 38,500; Full time

Benefits offered by this job

Free JCC fitness center membership

Health, dental, and vision insurance potential

403b retirement plan

Paid time off

Paid holidays

Job summary

The JCC Association of North America is seeking a full-time Member Services Assistant Director in Columbus, OH. This role focuses on customer service, member retention, and community engagement, ensuring a high-quality experience for guests.

Responsibilities include leading membership initiatives, overseeing staff, and collaborating with community programs. Candidates should possess strong customer service skills, a passion for Jewish culture, and relevant experience. The position offers competitive salary and benefits, including potential insurance and retirement plans.

Qualifications

• High School diploma required; Associate’s Degree or BA/BS preferred.
• 1-2+ years’ experience in similar role, with supervisory experience desired.
• Extensive knowledge of, and love for, Jewish customs and culture.

Responsibilities

• Retain members through appreciation events and excellent customer service.
• Serve as facilitator of members’ issues and concerns.
• Implement membership recruitment and retention projects.

Skills

Customer service skills

Knowledge of Jewish customs

Motivational skills

Computer proficiency

Strategic thinking

Education

High School diploma

Associate’s Degree or BA/BS in related field

Tools

Customer relationship management software

Job description

Location and Job Title:

Member Services Assistant Director
The Jewish Community Center of Greater Columbus
1125 College Ave.
Columbus, OH 43209

Principal Responsibilities:

Are you passionate about helping your community? Do you consider yourself a "people person" with plenty of customer service skills? If so, you may be the next great fit we are looking for. This full time position offers an array of benefits including a free JCC fitness center membership, and the potential for health, dental and vision insurance, a 403b retirement plan, paid time off, paid holidays, and more!

Position Summary: The Member Services Assistant Director assists guests, as well as new and existing members with equal priority, and ensures that recruitment, retention, customer service, and customer satisfaction are of the highest quality. The Member Services Assistant Director generates excitement and interest in the JCC and in the community and focuses on procedures that acquire new members and retain existing members.

Duties and Responsibilities:

• Retain current members through monthly membership appreciation events, excellent customer service, and creative programming.
• Serve as facilitator of members’ issues, concerns, questions and problems.
• Implement membership recruitment and retention projects as assigned by Member Services Director.
• Help to prepare and organize special events, open houses, etc. to bring prospective clients to the JCC of Greater Columbus.
• Assist Member Services Director to meet targeted membership sales based on budget goals.
• Supervise Member Services staff as well as Front Desk Team as needed to ensure outstanding customer service throughout the Member Services Department.
• Coordinate membership needs with Front Desk to ensure the highest level of customer service.
• Collaborate with staff from other JCC departments to coordinate projects and address membership issues as needed.
• As JCC Community Representative, coordinate and implement joint community programs.
• Some evening and weekend availability is required.
• All other duties as assigned.

Minimum Qualifications:

Qualifications:

1. Knowledge and Education - Minimum Required or Preferred: High School diploma required; Associate’s Degree and/or BA/BS in related field preferred.

2. Experience - Minimum Required or Preferred: 1‑2+ years’ experience in a similar position, with at least one being supervisory; extensive knowledge of, and love for, Jewish customs and culture.

3. Special Skills: Strategic thinker; recruitment and retention strategies; collaborative; computer and internet proficient; experience with not‑for‑profit organizations; motivational with ability to influence others; experience with customer relationship management software preferred.

The JCC requires all employees to be vaccinated against COVID-19. Pay rate is commensurate with experience.

The Jewish Community Center is an EEO and at‑will employer.

Salary:

$35,000

Agency Information:

The Jewish Community Center of Greater Columbus is a human service agency offering a varied program that is Jewish in nature. It is committed to enhancing the quality of individual and family life through the promotion of physical, intellectual and spiritual wellness. It provides educational and cultural programs that reflect Jewish heritage, health‑related activities and many services to the community at large. Through its wide array of programs, the JCC pursues its mission of strengthening the individual, family, and community.

The JCC nurtures a passion for Jewish learning and living. Through programs and services, the JCC provides comfortable and inviting environments in which the community can thrive.