Member Services Advisor - Banking & Growth

Hope Enterprise Corporation; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

HOPE Enterprise Corporation is seeking a Member Service Representative to support branch operations across HOPE’s network. Responsibilities include opening and maintaining member accounts, resolving inquiries, and delivering excellent customer service.

The MSR will handle various administrative tasks, ensure policy compliance, and contribute to sales and service objectives while maintaining confidentiality in a high-contact environment.

Qualifications

• Bachelor's degree in business or related area preferred.
• 1+ year experience in banking/finance in areas related to job requirements.
• Customer service experience.

Responsibilities

• Establish and maintain member accounts.
• Provide service excellence to stakeholders.
• Process all member accounts accurately, timely, and manage member exceptions.
• Own and resolve member questions and problems through knowledge of established policies and procedures, and referring more complex issues to management.
• Complete all assigned Retail and compliance courses per established deadlines.
• Achieve monthly growth and retention targets per individual Retail Work Plan.
• Adhere to all HOPE policies, procedures, and security protocols.
• Adhere to all regulatory compliance requirements.
• Perform a variety of administrative duties including but not limited to answering telephones, typing and filing, attending meetings, report production, etc.
• Perform other duties as assigned.

Skills

Attention to Detail

Customer Focus

Interpersonal Understanding

Organizational Awareness

Problem Solving

Results Orientation

Teamwork

Education

Bachelor's degree in business or related area

High school diploma or GED

Job description

HOPE Enterprise Corporation is seeking a Member Service Representative to support branch operations across HOPE’s network. Responsibilities include opening and maintaining member accounts, resolving inquiries, and delivering excellent customer service.

The MSR will handle various administrative tasks, ensure policy compliance, and contribute to sales and service objectives while maintaining confidentiality in a high-contact environment.