Member Experience & Accounts Specialist

Hope-Enterprise-Corporation; Jackson (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Hope Enterprise Corporation is seeking a diligent Member Service Representative to support the Retail Operations team across HOPE’s branch network. The role focuses on opening and maintaining member accounts, delivering service excellence, and resolving member inquiries with a strong emphasis on accuracy and compliance.

Ideal candidates will have a high school diploma or GED and prefer a Bachelor’s degree in business or related area, plus 1+ year banking/finance experience.

Qualifications

• Strong customer service skills and ability to handle member inquiries with professionalism.
• Excellent attention to detail when processing accounts and maintaining records.
• Ability to work collaboratively with branches and departments to meet sales and service targets.

Responsibilities

• Establish and maintain member accounts and resolve issues.
• Provide information on HOPE’s products and services to members.
• Cross-sell HOPE products and adhere to policies and security protocols.

Skills

Customer service

Attention to detail

Teamwork

Communication skills

Education

Bachelor's degree in business or related area

High school diploma or GED

Job description

Hope Enterprise Corporation is seeking a diligent Member Service Representative to support the Retail Operations team across HOPE’s branch network. The role focuses on opening and maintaining member accounts, delivering service excellence, and resolving member inquiries with a strong emphasis on accuracy and compliance.

Ideal candidates will have a high school diploma or GED and prefer a Bachelor’s degree in business or related area, plus 1+ year banking/finance experience.