Branch Member Services Specialist

Hope-Enterprise-Corporation; Montgomery (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

Hope Enterprise Corporation is seeking a Member Service Representative to support the Retail Operations team across branch locations. You will help members open and maintain accounts, resolve issues, and promote HOPE's products and services while upholding service standards and regulatory requirements.

The MSR will handle routine inquiries, process transactions, and participate in ongoing training to ensure accurate, friendly, and efficient service that builds trust and loyalty among members.

Qualifications

• Bachelor's degree in business or related area preferred.
• 1+ year experience in banking/finance in areas related to job requirements.
• High school diploma or GED required.

Responsibilities

• Establish and maintain member accounts.
• Provide service excellence to stakeholders.
• Process all member accounts accurately, timely, and manage member exceptions.
• Own and resolve member questions and problems through knowledge of established policies and procedures, and referring more complex issues to management.
• Complete all assigned Retail and compliance courses per established deadlines.
• Achieve monthly growth and retention targets per individual Retail Work Plan.
• Adhere to all HOPE policies, procedures, and security protocols.
• Adhere to all regulatory compliance requirements.
• Perform a variety of administrative duties including but not limited to answering telephones, typing and filing, attending meetings, report production, etc.
• Perform other duties as assigned.

Skills

Customer service

Cross-selling

Attention to detail

Teamwork

Interpersonal skills

Organizational awareness

Problem solving

Results oriented

Education

Bachelor's degree in business or related area

High school diploma or GED

Job description

Hope Enterprise Corporation is seeking a Member Service Representative to support the Retail Operations team across branch locations. You will help members open and maintain accounts, resolve issues, and promote HOPE's products and services while upholding service standards and regulatory requirements.

The MSR will handle routine inquiries, process transactions, and participate in ongoing training to ensure accurate, friendly, and efficient service that builds trust and loyalty among members.