Member Services

Troon; Scottsdale (AZ); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Healthcare Benefits

401(k) with employer match

Bonuses eligibility

Job summary

Terravita Golf & Country Club in Scottsdale, AZ is seeking a part-time Member Services representative to support member communications, maintain databases, and assist with events and memberships.

The role requires strong MS Office skills, excellent English communication, and an AA or equivalent education. Join Troon's portfolio of hospitality properties and contribute to a busy club environment.

Qualifications

• Associate's degree (AA) or equivalent from a two-year college; or six months to one year of related experience or training; or equivalent combination of education and experience.
• Ability to read and speak English proficiently to perform duties and communicate with members and co-workers.

Responsibilities

• Compose and type routine correspondence and club communications.
• Maintain member databases and filing systems; assist Membership Director with tasks.
• Answer member questions accurately and efficiently.
• Initiate calls to prospective members and assist with event reservations.
• Prepare and distribute club mailings and sales information.
• Maintain inventory of membership sales kits and notices; update kiosks with events.
• Operate office equipment; demonstrate proficiency in Outlook, Word, Excel.
• Support club events with administrative and sales duties; handle social media needs.
• Understand membership categories, sales processes, and enrollment workflows.
• Assist in preparing monthly membership reports.

Skills

English proficiency

Customer service

Education

Associate's degree (AA) or equivalent

Tools

Microsoft Office

Job description

Terravita Golf & Country Club, located in Scottsdale, AZ, is pleased to announce an excellent career opportunity for a part-time Member Services! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

Key Responsibilities:

• Composes and types routine correspondence, including, but not limited to: memorandums, letters, Club announcements, member newsletters, and reports.
• Maintains electronic member and prospective member databases and hard files. Creates and maintains accurate and efficient filing systems. Assists Membership Director with administrative tasks.
• Answers member and prospective member questions with accuracy and efficiency.
• Initiates telephone correspondence with prospective members to introduce the Club and Club amenities. Handles event reservations and attends functions as needed.
• Prepares and distributes various Club mailings, including, but not limited to: Club announcements and sales information. Creates mail merges from electronic files.
• Maintains adequate inventory of membership sales kits and various Club and Membership notices and information. Regularly updates neighborhood kiosks with upcoming events.
• Operates key office machines, including, but not limited to: computer, calculator, fax machine, and copier. Demonstrates proficiency in Outlook, Word, Publisher, and Excel, among other applications.
• Orders and maintains office supplies and collateral for membership kits.
• Performs various administrative and sales duties during Club events. Handles social media needs.
• Maintains complete understanding of membership categories, sales processes, and new member enrollment processes.
• Assists in the preparation of monthly membership reports for the facility manager and owners.
• Maintains regular and reliable attendance.
• Performs other duties as required.

This job description is not an exclusive or exhaustive list of all job functions that an associate may be asked to perform from time to time.

Minimum Qualifications:

• Ability to read and speak English in order to perform the duties of the job (e.g., the associates are required to communicate with English-speaking customers or co-workers, the manuals for the equipment the associates use are in English).
• Proficient in Microsoft Office applications.

Education and Experience:

• Associate's degree (AA) or equivalent from a two-year college; or six months to one year of related experience or training; or equivalent combination of education and experience.

Working Conditions:

Physical Demands:

• Frequently sits, talks, hears, and uses hands.
• Regularly walks and stands.
• Occasionally reaches with hands and arms, stoops, kneels, crawls, and crouches.
• Occasionally lifts up to 25 pounds.

Environment/Noise:

• Noise level is moderate.
• Occasionally exposed to outside weather conditions.

Benefits & Other Compensation:

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical (if determined by the ACA measurement)
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Additional Compensation – Eligibility for Bonuses

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.