Member Service Teller: World-Class Service & Transactions

SchoolsFirst Federal Credit Union; Santa Ana (CA); On-site; USD 30,000 - 44,000; Full time

Job summary

SchoolsFirst FCU in California is seeking a Teller (Member Service Representative I) to provide World Class service by accurately completing transactions and sharing account information with Members. This role follows cash control guidelines to safeguard credit union assets.

You will deliver face-to-face service, offer consultative guidance on credit union products, and process high volumes efficiently while maintaining accuracy.

Qualifications

• High School Diploma or GED required.
• Less than 1 year of related experience preferred.
• Participation in the CA DMV pull program may be required depending on assignment.

Responsibilities

• Delivers World Class face-to-face service to Members requesting account assistance.
• Provides consultative services to Members regarding credit union products and services or refers Members to the appropriate teammember to assess the Member's needs, address their concerns and gain agreement.
• Processes Member transactions efficiently and accurately with personal care. Contributes to the departmental goals by processing high volume with a sense of urgency.
• All teammembers must comply with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.
• Performs other related duties as assigned or requested.

Skills

Customer service

Cash handling

Regulatory compliance

Education

High School Diploma or GED

Job description

SchoolsFirst FCU in California is seeking a Teller (Member Service Representative I) to provide World Class service by accurately completing transactions and sharing account information with Members. This role follows cash control guidelines to safeguard credit union assets.

You will deliver face-to-face service, offer consultative guidance on credit union products, and process high volumes efficiently while maintaining accuracy.