Member Service Team Member - Full Time

Greater Philadelphia YMCA; Philadelphia (Philadelphia County); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Free YMCA membership

Flexible schedule

Discounts on child care and summer cam

Insurance benefits

Paid time off

7 paid holidays

Retirement planning

Supplemental insurance

Job summary

The Greater Philadelphia YMCA is seeking a Membership Service Team Member to support front desk operations and help members achieve their wellness goals. This role emphasizes friendly service, problem solving, and accurate cash handling in a community-focused setting.

You will assist with program and membership registrations, troubleshoot issues, and build positive relationships with members of all ages while contributing to a welcoming Y experience across multiple shifts.

Qualifications

• 18+ years of age.
• 1+ years of experience in customer service.
• Willingness and desire to live out the mission of the Y.
• Experience in cash handling and reconciling shift transactions.
• Enjoyment from working with members and building positive relationships.

Responsibilities

• Provide customer service support to members, program participants, and guests.
• Assist members with needs including program and membership registration, troubleshooting issues, and supporting wellness goals.
• Build strong relationships with members and guests of all ages.

Skills

Customer service

Cash handling

Relationship building

Job description

Weekday Evening Shifts Available!

Do you love connecting with people and sharing your passion with others?

We are looking for a Membership Service Team Member to join our team at the Y! We spend our days positively impacting the community around us. We help members reach their potential, enact goals, and we change lives in our Y community.

Some rewards for joining our team:

• Free YMCA membership - access to all branches!
• Flexible work schedule
• Sweet discounts on child care and summer camp programs
• Medical, Dental, Vision, Disability, and Life Insurances
• Generous Paid Time Off + 7 paid holidays throughout the year
• Planning for your future? Ask us how we do it at the Y- it's awesome!
• Supplemental insurance benefits

What is needed for this job:

• 18+ years of age
• 1+ years of experience in customer service
• Have a willingness and desire to live out the mission of the Y
• Are experienced in cash handling and can reconcile shift transactions
• Enjoyment from working with members and building positive relationships

The responsibilities we will trust you with:

• Providing customer service support to members, program participants, and guests
• Assisting members and participants with their needs, including program and membership registration, troubleshooting issues, and supporting members' wellness goals
• Building strong relationships with members and guests of all ages

What you can expect:

• Support from an amazing team which includes training you on expectations
• Opportunities to learn & grow at the YMCA
• Being a part of a non-profit organization that works to make the community stronger
• Great members to work with every day!

After reading this, if you’re thinking this is me- we want to meet you!