Membership Service Team Member - Full Time

Greater Philadelphia YMCA; Media (Delaware County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free membership

Flexible schedule

Child care discounts

Insurance benefits

Paid time off

7 holidays

Retirement planning

Supplemental insurance

Job summary

Greater Philadelphia YMCA is hiring a Membership Service Team Member in Media, PA. The role focuses on helping members reach their goals, supporting registration, and resolving issues to enhance the YMCA experience.

You will work with a caring team to deliver excellent service, foster relationships with members, and contribute to a welcoming community. This is a people-focused, non-profit environment that emphasizes mission-driven service.

Qualifications

• 18+ years of age.
• 1+ years of experience in customer service.
• Willingness to live out the Y's mission.
• Experience handling cash and reconciling shift transactions.

Responsibilities

• Provide customer service support to members, program participants, and guests.
• Assist members with needs including program and membership registration and troubleshooting.
• Build strong relationships with members and guests of all ages.

Skills

Customer service

Cash handling

Relationship building

Mission-driven

Job description

Do you love connecting with people and sharing your passion with others?

We are looking for a Membership Service Team Member to join our team at the Y! We spend our days positively impacting the community around us. We help members reach their potential, enact goals, and we change lives in our Y community.

Some rewards for joining our team:

• Free YMCA membership - access to all branches!
• Flexible work schedule
• Sweet discounts on child care and summer camp programs
• Medical, Dental, Vision, Disability, and Life Insurances
• Generous Paid Time Off + 7 paid holidays throughout the year
• Planning for your future? Ask us how we do it at the Y- it's awesome!
• Supplemental insurance benefits

What is needed for this job:

• 18+ years of age
• 1+ years of experience in customer service
• Have a willingness and desire to live out the mission of the Y
• Are experienced in cash handling and can reconcile shift transactions
• Enjoyment from working with members and building positive relationships

The responsibilities we will trust you with:

• Providing customer service support to members, program participants, and guests
• Assisting members and participants with their needs, including program and membership registration, troubleshooting issues, and supporting members' wellness goals
• Building strong relationships with members and guests of all ages

What you can expect:

• Support from an amazing team which includes training you on expectations
• Opportunities to learn & grow at the YMCA
• Being a part of a non-profit organization that works to make the community stronger
• Great members to work with every day!