Membership Team Member

Greater Philadelphia YMCA; Pennsburg (Montgomery County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free YMCA membership

Flexible work schedule

Sweet discounts on child care and camp

Future planning assistance

Job summary

Greater Philadelphia YMCA is seeking a Membership Team Member to join our team. You will provide customer service to members and guests, help with registrations, and support wellness goals as part of a friendly, mission-driven team.

Weekend availability is required. This role offers the chance to grow within a nonprofit that strengthens the community and provides a supportive work environment with opportunities for learning.

Qualifications

• 1+ years of customer service experience.
• Experience with cash handling and reconciling shift transactions.
• Willingness and desire to live out the mission of the Y.

Responsibilities

• Provide customer service support to members, program participants, and guests.
• Assist members with needs including program and membership registration, troubleshooting issues, and supporting wellness goals.
• Build strong relationships with members and guests of all ages.

Skills

Customer service

Cash handling

Job description

Do you love connecting with people and sharing your passion with others?

We are looking for a Membership Team Member to join our team at the Y! We spend our days positively impacting the community around us. We help members reach their potential, enact goals, and we change lives in our Y community.

Some rewards for joining our team:

• Free YMCA membership - access to all branches!
• Flexible work schedule
• Sweet discounts on child care and summer camp programs
• Planning for your future? Ask us how we do it at the Y- it's awesome!

What is needed for this job:

• 18+ years of age
• 1+ years of experience in customer service
• Have a willingness and desire to live out the mission of the Y
• Are experienced in cash handling and can reconcile shift transactions
• Enjoyment from working with members and building positive relationships
• Must be available on weekends

The responsibilities we will trust you with:

• Providing customer service support to members, program participants, and guests
• Assisting members and participants with their needs, including program and membership registration, troubleshooting issues, and supporting members' wellness goals
• Building strong relationships with members and guests of all ages

What you can expect:

• Support from an amazing team which includes training you on expectations
• Opportunities to learn & grow at the YMCA
• Being a part of a non-profit organization that works to make the community stronger
• Great members to work with every day!