Member Service Team Member

Greater Philadelphia YMCA; Spring House (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free YMCA membership - access to all 4

Flexible work schedule

Discounts on child care and summer cam

Planning for your future? Ask us how

Job summary

Greater Philadelphia YMCA is seeking a Membership Team Member to join our team in the community. You will help members reach their goals, support program and membership registration, and assist guests with a positive, welcoming experience.

Join a nonprofit organization that serves the community with a mission-driven culture, flexible scheduling, and opportunities to grow within the Y family. You will contribute to member wellness and build lasting relationships with people of all ages.

Qualifications

• 18+ years of age.
• 1+ years of experience in customer service.
• Willingness and desire to live out the mission of the Y.
• Experience with cash handling and reconciling shift transactions.
• Enjoyment from working with members and building positive relationships.

Responsibilities

• Provide customer service support to members, program participants and guests.
• Assist members and participants with needs, including membership registration, troubleshooting issues, and supporting wellness goals.
• Build strong relationships with members and guests of all ages.

Skills

Customer service

Cash handling

Relationship building

Job description

Do you love connecting with people and sharing your passion with others?

We are looking for a Membership Team Member to join our team at the Y! We spend our days positively impacting the community around us. We help members reach their potential, enact goals, and we change lives in our Y community.

Some rewards for joining our team:

• Free YMCA membership - access to all branches!
• Flexible work schedule
• Sweet discounts on child care and summer camp programs
• Planning for your future? Ask us how we do it at the Y- it's awesome!

What is needed for this job:

• 18+ years of age
• 1+ years of experience in customer service
• Have a willingness and desire to live out the mission of the Y
• Are experienced in cash handling and can reconcile shift transactions
• Enjoyment from working with members and building positive relationships

The responsibilities we will trust you with:

• Providing customer service support to members, program participants, and guests
• Assisting members and participants with their needs, including program and membership registration, troubleshooting issues, and supporting members' wellness goals
• Building strong relationships with members and guests of all ages

What you can expect:

• Support from an amazing team which includes training you on expectations
• Opportunities to learn & grow at the YMCA
• Being a part of a non-profit organization that works to make the community stronger
• Great members to work with every day!